Comparison Summary
Introducing Zenloop and Thematic
Zenloop, Thematic, AskNicely, InMoment, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zenloop covers Collecting Feedback with Promotions, Loyalty Management, Contact List Management, Advertisement with Promotions, etc.
Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.
"We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. " - Dagmar Reichenbächer
"Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. " - Brian Potter
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Management to Automate customer retention.
Feedback Analysis Platform to Unlock the value of product
Age
2016
Financials
SERIES A
SEED
Business Need
Total Processes
(we found evidences for)
73
37
Total Goals
(we found evidences for)
16
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve ROI
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Increase customer life time value
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Improve internal communications
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Improve efficiency
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Improve brand engagement
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Scale best practices
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
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Build brand awareness
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Establish thought leadership
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Improve stakeholder relations
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Reduce bounce
- See 13 more
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Enhance customer relationships
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Acquire customers
-
Improve ROI
-
Scale best practices
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Increase sales & revenue
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Improve brand engagement
-
Improve stakeholder relations
-
Enter new markets internationally or locally
-
Improve consistency
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Improve efficiency
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Improve digital and social presence
- See 8 more
Top Channels
Channels Used
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phone calls
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chat
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social media
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promotions
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offline
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point of sale
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LinkedIn
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e-mail
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user generated content
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blogs
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mobile
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trade shows
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mobile app
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website
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on premises
- See 12 more
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phone calls
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chat
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social media
-
promotions
-
offline
-
point of sale
-
LinkedIn
-
e-mail
-
user generated content
-
blogs
-
mobile
-
trade shows
-
mobile app
-
website
-
on premises
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
