Zenloop vs Userback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zenloop low Failure Risk for Userback medium

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Comparison Summary

This comparison report of Zenloop vs. Userback is based on a specific set of business needs and context. The comparison uses 4550 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zenloop and Userback

Zenloop, Userback, AskNicely, InMoment, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zenloop covers Collecting Feedback with Promotions, Loyalty Management, Contact List Management, Advertisement with Promotions, etc.

Userback focuses on Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

"We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals. " - Lynn Hoblitz

"When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner and it's really easy to use with Wordpress sites. " - Felipe Muñoz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Zenloop

Focus area

Zenloop is better than Userback for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Userback

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

About

Feedback Management to Automate customer retention.

Real time customer feedback tool to collect feedback with video and screenshots

Age

2016

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (838)

Read Reviews (145)

measuring net promoter score

Read Reviews (420)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (167)

Read Reviews (0)

loyalty management

Read Reviews (177)

Read Reviews (0)

customise loyalty program

Read Reviews (131)

Read Reviews (0)

identify target customers

Read Reviews (11)

Read Reviews (0)

contact list management

advertisement

lifetime value management

Read Reviews (25)

Read Reviews (0)

rating and review management

Read Reviews (24)

Read Reviews (0)

engagement management

Read Reviews (23)

Read Reviews (0)

engaging and following up

Read Reviews (12)

Read Reviews (0)

communication management

Read Reviews (17)

Read Reviews (0)

sending & publishing communications

Read Reviews (14)

Read Reviews (0)

promotion management

collaboration

knowledge management

Read Reviews (10)

Read Reviews (0)

creating knowledge base

Read Reviews (5)

Read Reviews (0)

discount management

Read Reviews (9)

Read Reviews (0)

relationship management

Read Reviews (9)

Read Reviews (0)

sales call management

call recording

call scoring

sales document management

contract management

competitive intelligence

Read Reviews (8)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (5)

product marketing

Read Reviews (7)

Read Reviews (0)

content management

Read Reviews (6)

Read Reviews (0)

campaign management

Read Reviews (5)

Read Reviews (0)

channel marketing

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (4)

Read Reviews (1)

segmentation and targeting

market research

business development

Read Reviews (3)

Read Reviews (0)

helpdesk management

public relations

customer case management

forecasting

cross selling

motivation management

lead management

touchpoint management

Read Reviews (2)

Read Reviews (0)

influencer marketing

marketing mix

workflow management

Read Reviews (1)

Read Reviews (6)

products & pricelist management

Read Reviews (1)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Acquire customers
Increase sales & revenue
Improve ROI
Increase customer life time value
Improve internal communications
Improve efficiency
Improve brand engagement
Scale best practices
Improve digital and social presence
Enter new markets internationally or locally
Launch new products
Build brand awareness
Establish thought leadership
Improve stakeholder relations
Reduce bounce
See 13 more

Enhance customer relationships
Improve efficiency
Improve brand engagement

Top Channels

Channels Used

video
website
e-mail
chat
Slack
See 2 more

video
website
e-mail
chat
Slack
See 2 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Zenloop vs Userback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Zenloop vs. Userback is based on a specific set of business needs and context. The comparison uses 4550 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zenloop and Userback

Zenloop, Userback, AskNicely, InMoment, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zenloop covers Collecting Feedback with Promotions, Loyalty Management, Contact List Management, Advertisement with Promotions, etc.

Userback focuses on Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Zenloop

Focus area

Zenloop is better than Userback for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Userback

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Zenloop

Get a personalised risk report for Userback

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.