cuspera logo CUSPERA

Zenloop vs UserVoice: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zenloop vs. UserVoice is based on a specific set of business needs and context. The comparison uses 5687 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zenloop and UserVoice

Zenloop, UserVoice, AskNicely, InMoment, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zenloop covers Collecting Feedback with Promotions, Loyalty Management, Contact List Management, Advertisement with Promotions, etc.

UserVoice focuses on Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.

"We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals. " - Lynn Hoblitz

"The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about. " - Mark Silvey

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zenloop

Focus area

Zenloop is better than UserVoice for

Software Failure Risk

  • low

logo UserVoice

Focus area

UserVoice is better than Zenloop for

Software Failure Risk

  • medium

About

Feedback Management to Automate customer retention.

Feedback Management Tool to understand what the customers want

Age

2016

Financials

SERIES A

SERIES A

Business Need

Total Processes
(we found evidences for)

73

65

Total Goals
(we found evidences for)

16

10

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


customise loyalty program

identify target customers


contact list management



lifetime value management


rating and review management


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


promotion management



social media management

engaging on social media

scheduling post to social media

managing social media account


knowledge management

creating knowledge base


discount management


relationship management


sales call management


sales document management

contract management


competitive intelligence


training & onboarding



content management


campaign management



sales review & feedback


segmentation and targeting



business development


helpdesk management



customer case management




motivation management



touchpoint management


influencer marketing



workflow management



products & pricelist management


international marketing


community building


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve efficiency

  • Improve brand engagement

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Build brand awareness

  • Establish thought leadership

  • Improve stakeholder relations

  • Reduce bounce

  • See 13 more
  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more

Top Channels

Channels Used

  • website

  • user generated content

  • blogs

  • chat

  • promotions

  • e-mail

  • phone calls

  • Skype

  • Slack

  • social media

  • offline

  • on premises

  • Twitter

  • Facebook

  • events

  • trade shows

  • point of sale

  • mobile

  • games

  • print media

  • magazine

  • video

  • Netflix

  • See 20 more
  • website

  • user generated content

  • blogs

  • chat

  • promotions

  • e-mail

  • phone calls

  • Skype

  • Slack

  • social media

  • offline

  • on premises

  • Twitter

  • Facebook

  • events

  • trade shows

  • point of sale

  • mobile

  • games

  • print media

  • magazine

  • video

  • Netflix

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting