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Zoho CRM Plus vs Blackbaud eTapestry: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zoho CRM Plus medium Failure Risk for Blackbaud eTapestry medium
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Comparison Summary

This comparison report of Zoho CRM Plus vs. Blackbaud eTapestry is based on a specific set of business needs and context. The comparison uses 3734 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM Plus and Blackbaud eTapestry

Zoho CRM Plus, Blackbaud eTapestry, Soffront, Salesseek, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM Plus covers Engagement Management with Social Media, Social Media Management with Social Media, Social Media Marketing with Social Media, Helpdesk Management with E-Mail, etc.

Blackbaud eTapestry focuses on Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.

"Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers An...d Improving Customer Satisfaction During The COVID-19 Pandemic Is Very Dear To Our Organizational Culture. " - Umesh Padala

"We never have a minute to spare with our lifesaving agenda, so having the right tools is really important. " - Jennifer Schmitt

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM Plus

Focus area

Zoho CRM Plus is better than Blackbaud eTapestry for

Software Failure Risk

  • medium

logo Blackbaud eTapestry

Focus area

Blackbaud eTapestry is better than Zoho CRM Plus for

Software Failure Risk

  • medium

About

Zoho CRM Plus | The customer experience platform across every channel

Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.

Age

1996

1981

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

50

55

Total Goals
(we found evidences for)

6

9

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (104)

Read Reviews (43)

engaging and following up

Read Reviews (63)

Read Reviews (40)

social media management

Read Reviews (39)

Read Reviews (18)

engaging on social media

Read Reviews (25)

Read Reviews (0)

managing social media account

Read Reviews (2)

Read Reviews (1)

social media marketing

Read Reviews (30)

Read Reviews (7)

helpdesk management

Read Reviews (19)

Read Reviews (59)

collaboration

Read Reviews (17)

Read Reviews (3)

customer feedback management

Read Reviews (15)

Read Reviews (0)

lifetime value management

Read Reviews (14)

Read Reviews (0)

conversion management

Read Reviews (10)

Read Reviews (0)

competitive intelligence

Read Reviews (10)

Read Reviews (5)

campaign management

Read Reviews (10)

Read Reviews (25)

workflow management

Read Reviews (8)

Read Reviews (7)

contact list management

Read Reviews (8)

Read Reviews (26)

knowledge management

Read Reviews (7)

Read Reviews (4)

training & onboarding

Read Reviews (7)

Read Reviews (44)

pipeline management

Read Reviews (5)

Read Reviews (0)

communication management

Read Reviews (5)

Read Reviews (42)

sending & publishing communications

Read Reviews (3)

Read Reviews (31)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (7)

promotion management

Read Reviews (4)

Read Reviews (0)

discount management

Read Reviews (4)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (14)

proposal & quote management

Read Reviews (1)

Read Reviews (2)

contract management

Read Reviews (1)

Read Reviews (10)

relationship management

Read Reviews (1)

Read Reviews (11)

channel management

Read Reviews (1)

Read Reviews (5)

touchpoint management

Read Reviews (1)

Read Reviews (5)

membership management

Read Reviews (0)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (2)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve stakeholder relations

  • Grow market share

  • See 3 more

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Increase sales & revenue

  • Grow market share

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • offline

  • causes and charity

  • phone calls

  • social media

  • website

  • video

  • print media

  • magazine

  • promotions

  • chat

  • point of sale

  • omnichannel

  • Slack

  • See 11 more

  • e-mail

  • offline

  • causes and charity

  • phone calls

  • social media

  • website

  • video

  • print media

  • magazine

  • promotions

  • chat

  • point of sale

  • omnichannel

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting