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Zoho CRM Plus vs FreeAgent CRM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zoho CRM Plus medium Failure Risk for FreeAgent CRM medium
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Comparison Summary

This comparison report of Zoho CRM Plus vs. FreeAgent CRM is based on a specific set of business needs and context. The comparison uses 1467 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM Plus and FreeAgent CRM

Zoho CRM Plus, FreeAgent CRM, Soffront, Salesseek, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM Plus covers Engagement Management with Social Media, Social Media Management with Social Media, Social Media Marketing with Social Media, Helpdesk Management with E-Mail, etc.

FreeAgent CRM focuses on Engagement Management with E-Mail, Collaboration, Workflow Management, Generation Of New Leads with Mobile, etc.

"Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers An...d Improving Customer Satisfaction During The COVID-19 Pandemic Is Very Dear To Our Organizational Culture. " - Umesh Padala

"Sales reps have cut down on a lot of admin work. They had been logging a lot of their information in spreadsheets and that was painful. First, they had to remember to do it which was a challenge, and then they needed to work with the other departmen...ts to make sure it was right because we had a lot of different programs and formats we were using. So this has saved a couple of hours a week for me and a couple of hours a week for each of them. It’s also nice to have some consistency. " - Elizabeth Moley

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM Plus

Focus area

Zoho CRM Plus is better than FreeAgent CRM for

Software Failure Risk

  • medium

logo FreeAgent CRM

Focus area

Software Failure Risk

  • medium

About

Zoho CRM Plus | The customer experience platform across every channel

CRM and Work Management

Age

1996

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

50

35

Total Goals
(we found evidences for)

6

11

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (104)

Read Reviews (20)

engaging and following up

Read Reviews (63)

Read Reviews (13)

social media management

Read Reviews (39)

Read Reviews (0)

engaging on social media

Read Reviews (25)

Read Reviews (0)

managing social media account

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (30)

Read Reviews (0)

helpdesk management

Read Reviews (19)

Read Reviews (7)

collaboration

Read Reviews (17)

Read Reviews (15)

customer feedback management

Read Reviews (15)

Read Reviews (1)

lifetime value management

Read Reviews (14)

Read Reviews (2)

conversion management

Read Reviews (10)

Read Reviews (1)

competitive intelligence

Read Reviews (10)

Read Reviews (0)

campaign management

Read Reviews (10)

Read Reviews (0)

workflow management

Read Reviews (8)

Read Reviews (11)

contact list management

Read Reviews (8)

Read Reviews (4)

knowledge management

Read Reviews (7)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (6)

pipeline management

Read Reviews (5)

Read Reviews (1)

communication management

Read Reviews (5)

Read Reviews (3)

sending & publishing communications

Read Reviews (3)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (3)

promotion management

Read Reviews (4)

Read Reviews (0)

discount management

Read Reviews (4)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (8)

lead qualification

Read Reviews (2)

Read Reviews (1)

sales document management

Read Reviews (2)

Read Reviews (4)

proposal & quote management

Read Reviews (1)

Read Reviews (3)

relationship management

Read Reviews (1)

Read Reviews (2)

sales review & feedback

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve stakeholder relations

  • Grow market share

  • See 3 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Acquire customers

  • Improve ROI

  • Improve internal communications

  • Improve stakeholder relations

  • Improve brand engagement

  • Establish thought leadership

  • Scale best practices

  • Increase customer life time value

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • mobile

  • text SMS

  • promotions

  • phone calls

  • mobile app

  • See 3 more

  • e-mail

  • mobile

  • text SMS

  • promotions

  • phone calls

  • mobile app

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting