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Zoho CRM Plus vs Front: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zoho CRM Plus medium Failure Risk for Front medium
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Comparison Summary

This comparison report of Zoho CRM Plus vs. Front is based on a specific set of business needs and context. The comparison uses 4311 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM Plus and Front

Zoho CRM Plus, Soffront, Salesseek, etc., belong to a category of solutions that help CRM, whereas Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM Plus covers Engagement Management with Social Media, Social Media Management with Social Media, Social Media Marketing with Social Media, Helpdesk Management with E-Mail, etc.

Front focuses on Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

"We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Exp...eriences To Our Customers. Zia's Conversational Abilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most. " - Hanh Nguyen

"Front lets us deliver a consistent experience, no matter where you are or who you are. Front keeps us organized in a way no other tool could. " - Kevin Miller

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM Plus

Focus area

Zoho CRM Plus is better than Front for

Software Failure Risk

  • medium

logo Front

Focus area

Front is better than Zoho CRM Plus for

Software Failure Risk

  • medium

About

Zoho CRM Plus | The customer experience platform across every channel

Customer Communication hub connecting all communication channels

Age

1996

2013

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

50

68

Total Goals
(we found evidences for)

6

12

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (104)

Read Reviews (85)

engaging and following up

Read Reviews (63)

Read Reviews (57)

social media management

Read Reviews (39)

Read Reviews (43)

engaging on social media

Read Reviews (25)

Read Reviews (12)

managing social media account

Read Reviews (2)

Read Reviews (5)

social media marketing

Read Reviews (30)

Read Reviews (0)

helpdesk management

Read Reviews (19)

Read Reviews (48)

collaboration

Read Reviews (17)

Read Reviews (323)

customer feedback management

Read Reviews (15)

Read Reviews (33)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (20)

lifetime value management

Read Reviews (14)

Read Reviews (0)

conversion management

Read Reviews (10)

Read Reviews (10)

competitive intelligence

Read Reviews (10)

Read Reviews (1)

campaign management

Read Reviews (10)

Read Reviews (0)

workflow management

Read Reviews (8)

Read Reviews (123)

contact list management

Read Reviews (8)

Read Reviews (19)

knowledge management

Read Reviews (7)

Read Reviews (5)

training & onboarding

Read Reviews (7)

Read Reviews (58)

pipeline management

Read Reviews (5)

Read Reviews (2)

communication management

Read Reviews (5)

Read Reviews (147)

sending & publishing communications

Read Reviews (3)

Read Reviews (64)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (16)

promotion management

Read Reviews (4)

Read Reviews (0)

discount management

Read Reviews (4)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (3)

lead qualification: technographic

Read Reviews (1)

Read Reviews (3)

sales document management

Read Reviews (2)

Read Reviews (44)

proposal & quote management

Read Reviews (1)

Read Reviews (32)

contract management

Read Reviews (1)

Read Reviews (4)

channel management

Read Reviews (1)

Read Reviews (2)

touchpoint management

Read Reviews (1)

Read Reviews (2)

sales call management

Read Reviews (1)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (5)

rating and review management

Read Reviews (0)

Read Reviews (3)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

sales review & feedback

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve stakeholder relations

  • Grow market share

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more

Top Channels

Channels Used

  • e-mail

  • chat

  • social media

  • text SMS

  • phone calls

  • Facebook

  • user generated content

  • website

  • blogs

  • Twitter

  • Slack

  • video

  • promotions

  • omnichannel

  • offline

  • on premises

  • mobile

  • mobile app

  • mass media

  • television

  • movies

  • print media

  • magazine

  • point of sale

  • See 21 more

  • e-mail

  • chat

  • social media

  • text SMS

  • phone calls

  • Facebook

  • user generated content

  • website

  • blogs

  • Twitter

  • Slack

  • video

  • promotions

  • omnichannel

  • offline

  • on premises

  • mobile

  • mobile app

  • mass media

  • television

  • movies

  • print media

  • magazine

  • point of sale

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting