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Zoho CRM Plus vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zoho CRM Plus medium Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of Zoho CRM Plus vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 1232 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM Plus and Pega Customer Engagement Suite

Zoho CRM Plus, Pega Customer Engagement Suite, Soffront, Salesseek, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM Plus covers Engagement Management with Social Media, Social Media Management with Social Media, Social Media Marketing with Social Media, Helpdesk Management with E-Mail, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"We Upgraded At The Beginning Of Quarantine To CRM Plus. Comes W/ The Crm, #Socialmedia Mgmt, Campaigns, Surveys, Project Assignments, Work Flow Charts, Surveys, Etc. Each Part Integrates With The Others So I Get The Bigger Picture Of Who's Engaging ...W/ What. " - Tom & Angela Balsamo

"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. " - Marcelo Claure

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM Plus

Focus area

Zoho CRM Plus is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Zoho CRM Plus | The customer experience platform across every channel

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

1996

2017

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

50

23

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (104)

Read Reviews (50)

engaging and following up

Read Reviews (63)

Read Reviews (21)

social media management

Read Reviews (39)

Read Reviews (0)

engaging on social media

Read Reviews (25)

Read Reviews (0)

managing social media account

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (30)

Read Reviews (0)

helpdesk management

Read Reviews (19)

Read Reviews (10)

collaboration

Read Reviews (17)

Read Reviews (1)

customer feedback management

Read Reviews (15)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (3)

lifetime value management

Read Reviews (14)

Read Reviews (1)

conversion management

Read Reviews (10)

Read Reviews (0)

competitive intelligence

Read Reviews (10)

Read Reviews (0)

campaign management

Read Reviews (10)

Read Reviews (2)

workflow management

Read Reviews (8)

Read Reviews (6)

contact list management

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (7)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (1)

pipeline management

Read Reviews (5)

Read Reviews (0)

communication management

Read Reviews (5)

Read Reviews (9)

sending & publishing communications

Read Reviews (3)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (2)

promotion management

Read Reviews (4)

Read Reviews (0)

discount management

Read Reviews (4)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (0)

Read Reviews (5)

identify target customers

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (4)

identify target customers

Read Reviews (0)

Read Reviews (3)

personalized marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve stakeholder relations

  • Grow market share

  • See 3 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting