cuspera logo CUSPERA

Zoho CRM Plus vs SAP Customer Experience: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zoho CRM Plus vs. SAP Customer Experience is based on a specific set of business needs and context. The comparison uses 5174 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM Plus and SAP Customer Experience

Zoho CRM Plus, SAP Customer Experience, Soffront, Salesseek, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM Plus covers Engagement Management with Social Media, Social Media Management with Social Media, Social Media Marketing with Social Media, Helpdesk Management with E-Mail, etc.

SAP Customer Experience focuses on Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.

"We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Exp...eriences To Our Customers. Zia's Conversational Abilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most. " - Hanh Nguyen

"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM Plus

Focus area

Zoho CRM Plus is better than SAP Customer Experience for

Software Failure Risk

  • medium

logo SAP Customer Experience

Focus area

SAP Customer Experience is better than Zoho CRM Plus for

Software Failure Risk

  • medium

About

Zoho CRM Plus | The customer experience platform across every channel

Software to understand customers and engage them while growing revenue

Age

1996

1972

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

50

101

Total Goals
(we found evidences for)

6

16

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

engaging on social media

managing social media account


social media marketing


helpdesk management



customer feedback management

measuring customer satisfaction


lifetime value management


conversion management


competitive intelligence


campaign management


workflow management


contact list management


knowledge management


training & onboarding



pipeline management


communication management

sending & publishing communications

tracking & monitoring communications



promotion management


discount management




generation of new leads


lead qualification


sales document management

proposal & quote management

contract management





relationship management


channel management


touchpoint management



business development


sales call management



follower management





products & pricelist management


customise loyalty program


identify target customers


loyalty management

customise loyalty program

identify target customers


customer case management


opportunity management



performance management


account management




content management




revenue cycle management


billing and invoice management


community building



subscription management



trade show marketing


courses & assessment


relationship marketing


advocacy management



personalized marketing


distribution management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve stakeholder relations

  • Grow market share

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • See 13 more

Top Channels

Channels Used

  • phone calls

  • channel partners

  • promotions

  • social media

  • offline

  • omnichannel

  • mobile

  • e-mail

  • point of sale

  • on premises

  • chat

  • website

  • user generated content

  • blogs

  • mobile app

  • trade shows

  • text SMS

  • support groups

  • events

  • Whatsapp

  • Facebook

  • Slack

  • Twitter

  • video

  • See 21 more
  • phone calls

  • channel partners

  • promotions

  • social media

  • offline

  • omnichannel

  • mobile

  • e-mail

  • point of sale

  • on premises

  • chat

  • website

  • user generated content

  • blogs

  • mobile app

  • trade shows

  • text SMS

  • support groups

  • events

  • Whatsapp

  • Facebook

  • Slack

  • Twitter

  • video

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting