Comparison Summary
This comparison report of Zoho CRM Plus vs. SAP Customer Experience is based on a specific set of business needs and context. The comparison uses 5174 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zoho CRM Plus and SAP Customer Experience
Zoho CRM Plus, SAP Customer Experience, Soffront, Salesseek, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho CRM Plus covers Engagement Management with Social Media, Social Media Management with Social Media, Social Media Marketing with Social Media, Helpdesk Management with E-Mail, etc.
SAP Customer Experience focuses on Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
"Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers An...d Improving Customer Satisfaction During The COVID-19 Pandemic Is Very Dear To Our Organizational Culture. " - Umesh Padala
"Our sales and services are core to our business. Allowing clients to manage those subscriptions and licenses online means faster time to value for them and greater scalability for us.SAP Customer Experience solutions make it all possible. " - Sharif Aly
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zoho CRM Plus
Focus area
Zoho CRM Plus is better than SAP Customer Experience for
Software Failure Risk
SAP Customer Experience
Focus area
SAP Customer Experience is better than Zoho CRM Plus for
Software Failure Risk
About
Zoho CRM Plus | The customer experience platform across every channel
Software to understand customers and engage them while growing revenue
Age
1996
1972
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
50
101
Total Goals
(we found evidences for)
6
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve digital and social presence
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Improve stakeholder relations
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Grow market share
- See 3 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
Top Channels
Channels Used
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phone calls
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channel partners
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promotions
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social media
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offline
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omnichannel
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mobile
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e-mail
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point of sale
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on premises
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chat
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website
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user generated content
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blogs
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mobile app
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trade shows
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text SMS
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support groups
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events
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Whatsapp
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Facebook
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Slack
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Twitter
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video
- See 21 more
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phone calls
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channel partners
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promotions
-
social media
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offline
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omnichannel
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mobile
-
e-mail
-
point of sale
-
on premises
-
chat
-
website
-
user generated content
-
blogs
-
mobile app
-
trade shows
-
text SMS
-
support groups
-
events
-
Whatsapp
-
Facebook
-
Slack
-
Twitter
-
video
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
