Comparison Summary
This comparison report of Zoho CRM Plus vs. Sugar CRM is based on a specific set of business needs and context. The comparison uses 6124 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zoho CRM Plus and Sugar CRM
Zoho CRM Plus, Sugar CRM, Soffront, Salesseek, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho CRM Plus covers Engagement Management with Social Media, Social Media Management with Social Media, Social Media Marketing with Social Media, Helpdesk Management with E-Mail, etc.
Sugar CRM focuses on Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.
"Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers An...d Improving Customer Satisfaction During The COVID-19 Pandemic Is Very Dear To Our Organizational Culture. " - Umesh Padala
"The best combination of features and functionality, and customizability we’ve found in the market. " - Peter Tew
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Zoho CRM Plus | The customer experience platform across every channel
SugarCRM: #1 Rated Customer Relationship Management Software
Age
1996
2004
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
50
104
Total Goals
(we found evidences for)
6
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve digital and social presence
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Improve stakeholder relations
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Grow market share
- See 3 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Improve efficiency
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Grow market share
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Build brand awareness
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Manage risk
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Shorten ramp up time
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Improve digital and social presence
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Improve visibility
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Increase customer life time value
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Improve brand engagement
- See 15 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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social media
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mobile app
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website
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channel partners
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promotions
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point of sale
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text SMS
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chat
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user generated content
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trade shows
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Slack
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blogs
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on premises
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newsletter
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display advertisement
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support groups
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print media
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magazine
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LinkedIn
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video
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omnichannel
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Instagram
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events
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games
- See 25 more
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e-mail
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phone calls
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mobile
-
offline
-
social media
-
mobile app
-
website
-
channel partners
-
promotions
-
point of sale
-
text SMS
-
chat
-
user generated content
-
trade shows
-
Slack
-
blogs
-
on premises
-
newsletter
-
display advertisement
-
support groups
-
print media
-
magazine
-
LinkedIn
-
video
-
omnichannel
-
Instagram
-
events
-
games
- See 25 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
