cuspera logo CUSPERA

Zoho CRM Plus vs Sugar CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zoho CRM Plus vs. Sugar CRM is based on a specific set of business needs and context. The comparison uses 6124 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM Plus and Sugar CRM

Zoho CRM Plus, Sugar CRM, Soffront, Salesseek, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM Plus covers Engagement Management with Social Media, Social Media Management with Social Media, Social Media Marketing with Social Media, Helpdesk Management with E-Mail, etc.

Sugar CRM focuses on Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.

"We Have Been Implementing CRM Plus For Businesses Since 2015 And It Is Our Favourite Zoho Product Because Of The Brilliant Unified Customer Experience It Gives Our Clients. Our Clients Often Tell Us How Easy CRM Plus Is To Use And How Much Time And ...Money They Have Saved Since Streamlining And Automating Their Business Using The Nine Applications That Are Part Of CRM Plus. " - Jason Kimber

"The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators be...tween Sugar and other platforms. " - CHRISTOPHER POLAND

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM Plus

Focus area

Software Failure Risk

  • medium

logo Sugar CRM

Focus area

Sugar CRM is better than Zoho CRM Plus for

Software Failure Risk

  • medium

About

Zoho CRM Plus | The customer experience platform across every channel

SugarCRM: #1 Rated Customer Relationship Management Software

Age

1996

2004

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

104

Total Goals
(we found evidences for)

6

18

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

engaging on social media

managing social media account

scheduling post to social media


social media marketing


helpdesk management



customer feedback management

measuring customer satisfaction


lifetime value management


conversion management


competitive intelligence


campaign management


workflow management


contact list management

creating contact list


knowledge management


training & onboarding



pipeline management


communication management

sending & publishing communications

tracking & monitoring communications



promotion management


discount management




generation of new leads


lead qualification

lead qualification: technographic


sales document management

proposal & quote management

contract management





relationship management


channel management


touchpoint management




business development


sales call management





customer case management


opportunity management


identify target customers


customise loyalty program


loyalty management

identify target customers

customise loyalty program


account management



content management


products & pricelist management




rating and review management


trade show marketing



billing and invoice management


referral management


sales incentive management





sales review & feedback



community building



advocacy management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve stakeholder relations

  • Grow market share

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Shorten ramp up time

  • Improve digital and social presence

  • Improve visibility

  • Increase customer life time value

  • Improve brand engagement

  • See 15 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • social media

  • mobile app

  • website

  • channel partners

  • promotions

  • point of sale

  • text SMS

  • chat

  • user generated content

  • trade shows

  • Slack

  • blogs

  • on premises

  • newsletter

  • display advertisement

  • support groups

  • print media

  • magazine

  • LinkedIn

  • video

  • omnichannel

  • Instagram

  • events

  • games

  • See 25 more
  • e-mail

  • phone calls

  • mobile

  • offline

  • social media

  • mobile app

  • website

  • channel partners

  • promotions

  • point of sale

  • text SMS

  • chat

  • user generated content

  • trade shows

  • Slack

  • blogs

  • on premises

  • newsletter

  • display advertisement

  • support groups

  • print media

  • magazine

  • LinkedIn

  • video

  • omnichannel

  • Instagram

  • events

  • games

  • See 25 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting