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Zoho CRM Plus vs Zendesk Sell: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zoho CRM Plus medium Failure Risk for Zendesk Sell medium
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Comparison Summary

This comparison report of Zoho CRM Plus vs. Zendesk Sell is based on a specific set of business needs and context. The comparison uses 3960 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM Plus and Zendesk Sell

Zoho CRM Plus, Zendesk Sell, Soffront, Salesseek, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM Plus covers Engagement Management with Social Media, Social Media Management with Social Media, Social Media Marketing with Social Media, Helpdesk Management with E-Mail, etc.

Zendesk Sell focuses on Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

"Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. " - Mark Kosier

"We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently ...collaborate and improve the customer experience. " - Simon Rodriguez

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM Plus

Focus area

Zoho CRM Plus is better than Zendesk Sell for

Software Failure Risk

  • medium

logo Zendesk Sell

Focus area

Zendesk Sell is better than Zoho CRM Plus for

Software Failure Risk

  • medium

About

Zoho CRM Plus | The customer experience platform across every channel

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Age

1996

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

50

89

Total Goals
(we found evidences for)

6

9

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (104)

Read Reviews (105)

engaging and following up

Read Reviews (63)

Read Reviews (77)

social media management

Read Reviews (39)

Read Reviews (11)

engaging on social media

Read Reviews (25)

Read Reviews (0)

managing social media account

Read Reviews (2)

Read Reviews (3)

social media marketing

Read Reviews (30)

Read Reviews (2)

helpdesk management

Read Reviews (19)

Read Reviews (27)

collaboration

Read Reviews (17)

Read Reviews (20)

customer feedback management

Read Reviews (15)

Read Reviews (2)

lifetime value management

Read Reviews (14)

Read Reviews (0)

conversion management

Read Reviews (10)

Read Reviews (13)

competitive intelligence

Read Reviews (10)

Read Reviews (2)

campaign management

Read Reviews (10)

Read Reviews (9)

workflow management

Read Reviews (8)

Read Reviews (18)

contact list management

Read Reviews (8)

Read Reviews (81)

creating contact list

Read Reviews (1)

Read Reviews (7)

knowledge management

Read Reviews (7)

Read Reviews (1)

training & onboarding

Read Reviews (7)

Read Reviews (22)

pipeline management

Read Reviews (5)

Read Reviews (20)

communication management

Read Reviews (5)

Read Reviews (153)

sending & publishing communications

Read Reviews (3)

Read Reviews (41)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (109)

promotion management

Read Reviews (4)

Read Reviews (11)

discount management

Read Reviews (4)

Read Reviews (11)

generation of new leads

Read Reviews (2)

Read Reviews (27)

lead qualification

Read Reviews (2)

Read Reviews (39)

sales document management

Read Reviews (2)

Read Reviews (40)

proposal & quote management

Read Reviews (1)

Read Reviews (25)

contract management

Read Reviews (1)

Read Reviews (12)

relationship management

Read Reviews (1)

Read Reviews (12)

business development

Read Reviews (1)

Read Reviews (7)

sales call management

Read Reviews (1)

Read Reviews (59)

follower management

Read Reviews (1)

Read Reviews (3)

opportunity management

Read Reviews (0)

Read Reviews (7)

account management

Read Reviews (0)

Read Reviews (7)

rating and review management

Read Reviews (0)

Read Reviews (6)

sales review & feedback

Read Reviews (0)

Read Reviews (6)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

performance management

Read Reviews (0)

Read Reviews (2)

influencer marketing

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve stakeholder relations

  • Grow market share

  • See 3 more

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • mobile

  • mobile app

  • offline

  • website

  • text SMS

  • point of sale

  • on premises

  • user generated content

  • blogs

  • social media

  • chat

  • newsletter

  • Slack

  • video

  • mass media

  • support groups

  • promotions

  • events

  • trade shows

  • omnichannel

  • See 19 more

  • phone calls

  • e-mail

  • mobile

  • mobile app

  • offline

  • website

  • text SMS

  • point of sale

  • on premises

  • user generated content

  • blogs

  • social media

  • chat

  • newsletter

  • Slack

  • video

  • mass media

  • support groups

  • promotions

  • events

  • trade shows

  • omnichannel

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting