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Zoho CRM Plus vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zoho CRM Plus medium Failure Risk for Zendesk Sunshine medium
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Comparison Summary

This comparison report of Zoho CRM Plus vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 1234 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM Plus and Zendesk Sunshine

Zoho CRM Plus, Zendesk Sunshine, Soffront, Salesseek, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM Plus covers Engagement Management with Social Media, Social Media Management with Social Media, Social Media Marketing with Social Media, Helpdesk Management with E-Mail, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Exp...eriences To Our Customers. Zia's Conversational Abilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most. " - Hanh Nguyen

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM Plus

Focus area

Zoho CRM Plus is better than Zendesk Sunshine for

Software Failure Risk

  • medium

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Zoho CRM Plus | The customer experience platform across every channel

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

1996

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

50

29

Total Goals
(we found evidences for)

6

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (104)

Read Reviews (12)

engaging and following up

Read Reviews (63)

Read Reviews (2)

social media management

Read Reviews (39)

Read Reviews (3)

engaging on social media

Read Reviews (25)

Read Reviews (0)

managing social media account

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (30)

Read Reviews (0)

helpdesk management

Read Reviews (19)

Read Reviews (2)

collaboration

Read Reviews (17)

Read Reviews (5)

customer feedback management

Read Reviews (15)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (2)

lifetime value management

Read Reviews (14)

Read Reviews (0)

conversion management

Read Reviews (10)

Read Reviews (0)

competitive intelligence

Read Reviews (10)

Read Reviews (1)

campaign management

Read Reviews (10)

Read Reviews (1)

workflow management

Read Reviews (8)

Read Reviews (6)

contact list management

Read Reviews (8)

Read Reviews (4)

knowledge management

Read Reviews (7)

Read Reviews (1)

training & onboarding

Read Reviews (7)

Read Reviews (2)

pipeline management

Read Reviews (5)

Read Reviews (1)

communication management

Read Reviews (5)

Read Reviews (1)

sending & publishing communications

Read Reviews (3)

Read Reviews (0)

promotion management

Read Reviews (4)

Read Reviews (0)

discount management

Read Reviews (4)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (3)

contract management

Read Reviews (1)

Read Reviews (2)

relationship management

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve stakeholder relations

  • Grow market share

  • See 3 more

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting