Zoho CRM and Copper, An In-Depth Comparison 2024

Comparison Summary

Zoho CRM: Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.

Copper: Copper helps businesses build stronger customer relationships with CRM software solutions. Clients can try Copper to win customers for life.

Zoho CRM and Copper: Customer Satisfaction Data

Most deployed common Use Cases for Zoho CRM and Copper

What makes Zoho CRM and Copper ideal for Engagement Management?

Zoho CRM and Copper both help manage client engagement by tracking interactions, sending reminders, and storing information. Zoho CRM allows for social media integration and email tracking, while Copper emphasizes seamless Gmail integration and flexible client management. Zoho CRM has limitations for users who are not tech-savvy, whereas Copper has limitations in campaign and follow-up automation directly within Gmail.

"...It makes following-up with clients and potential clients easy, with MailChimp and social media integration...." Peer review by Tanya Chin

"...Links seamlessly with Gmail, actually even allows to follow-up with emails directly in Prosperworks instead of going back to my mail account...." Peer review by Verified Reviewer, Events Services

Why is Zoho CRM and Copper the best choice for Contact List Management?

Zoho CRM and Copper both provide contact list management features, allowing users to track contact details and interactions. Zoho CRM offers more comprehensive features for managing contacts, including email marketing automation and social media integration. Copper focuses on tracking interactions and history, but lacks features such as a click-to-call function. Both systems have limitations, such as difficulties with custom queries and maintaining alphabetical order in contact lists.

"...Our entire sales process is now structured around using Zoho to track Prospects, Contacts, and Deals. ...." Peer review by Douglas W., Owner, Internet

"...I like the structure of this software, since it has allowed me to have a more direct contact with the client during the last 6 months that I have been using it...." Peer review by woodrow v

How efficiently Does Zoho CRM and Copper manage your Lead Management?

Both Zoho CRM and Copper help manage leads. Zoho CRM offers more comprehensive features, including advanced reporting, built-in compatibility with other tools, and detailed analytics. Copper focuses on simplifying lead management for smaller businesses, prioritizing ease of use and basic functionality. Zoho CRM faces limitations in transferring leads between organizations.

"...I have been using Zoho CRM mostly for leads management and dashboarding regarding my business generation and I love it so far...." Peer review by Alec R, Real Estate Agent

"...Lead management, tracking customers, vendors, all contacts and having the captured email communications is great...." Peer review by Administrator

How does Zoho CRM and Copper address your Communication Management Challenges?

Zoho CRM and Copper both allow for tracking emails and managing contacts. Zoho CRM also enables users to send mass emails and automate tasks, while Copper's email tracking feature is integrated with Gmail. However, Copper users cannot send emails directly from the platform, while Zoho CRM has limitations in tracking business expenses and managing online communities.

"...It contains all the great features that most CRMs use (uploading leads, contacts, creating and sending emails, templates, tasks)...." Peer review by Alexandra L, Digital Production Coordinator, Marketing and Advertising

"...Very simple and didn't take long to get the hang when it came to sending follow up emails which I love . ...." Peer review by Daisy Q., PA, Financial Services