Zoho CRM and Hubspot Sales Hub, An In-Depth Comparison 2024

Comparison Summary

Zoho CRM: Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.

Hubspot Sales Hub: HubSpot Sales Hub offers powerful sales software designed to help teams close more deals and manage pipelines effectively. Teams can start for free and deepen relationships using this connected platform.

Zoho CRM and Hubspot Sales Hub: Customer Satisfaction Data

Most deployed common Use Cases for Zoho CRM and Hubspot Sales Hub

How can Zoho CRM and Hubspot Sales Hub optimize your Engagement Management Workflow?

Both Zoho CRM and HubSpot Sales Hub facilitate engagement management by enabling email tracking, task creation, and automated follow-up actions. Zoho CRM focuses on integrating various functions, including social media, website interactions, and app creation. In contrast, HubSpot Sales Hub emphasizes automation through sequences, workflows, and lead scoring, providing deeper insights into customer engagement. However, both tools have limitations, such as complex analytics dashboards that require time for users to understand and utilize effectively.

"...Zoho CRM is well suited to follow up the requirements from the customers and some of the observations...." Peer review by Yemsi Pino, Planificador Territorial II, MPPP

"...It helps us better time our follow up calls with prospects and clients...." Peer review by Jeff S, Board Member, Restaurants

How does Zoho CRM and Hubspot Sales Hub facilitate Communication Management?

Zoho CRM and HubSpot Sales Hub both allow users to send emails and track their activity. Zoho CRM offers features for sending mass emails, using company domains, and creating custom email templates. HubSpot Sales Hub focuses on tracking email opens, integrating with Gmail, and automating email sequences. Zoho CRM has limitations in expense tracking and online community management. HubSpot Sales Hub has limitations in tracking individual opens in mass emails.

"...It contains all the must-have features that most CRMs use l like uploading leads, contacts, creating and sending emails, templates, tasks, etc...." Peer review by Tony B., Executive recruiter

"...I also like the use of templates and scheduling emails for future sending...." Peer review by Josh Ogg, Co-Founder | Digital Marketing Strategist, Signal Interactive

What benefits does Zoho CRM and Hubspot Sales Hub offer for Contact List Management?

Both tools effectively manage contact lists. Zoho CRM excels in organizing contacts, providing multiple contact details for organizations, and offering email reminders. HubSpot Sales Hub facilitates contact management by tracking interactions and integrating with marketing content. Zoho CRM struggles with complex queries and contact duplication, while HubSpot Sales Hub can sometimes generate inaccurate contact information.

"...It also connects with other applications of Zoho like accounting Saas to convert the leads as customer contact...." Peer review by Aman S, Co-Founder & Director, Computer Software

"...Hubspot is good at what it does keeping client contacts organized and guiding the marketing process...." Peer review by DTren W., Owner, Legal Services

Why is Zoho CRM and Hubspot Sales Hub the best choice for Workflow Management?

Both Zoho CRM and Hubspot Sales Hub provide workflows for managing sales processes. Zoho CRM offers a high degree of customization, allowing users to create complex automations and tailor workflows to their specific needs. Hubspot Sales Hub provides more streamlined workflows with limited customization options but excels at integrating various aspects of sales and marketing, including social media and website management. nHowever, both systems have limitations. Zoho CRM can be considered clunky in its user interface, and Hubspot Sales Hub has a lack of workflow functionality between its CRM and marketing automation modules.

"...My day was made monotonous and repetitive because its workflows are so behind what competitors are offering...." Peer review by Kunal T., Business Development Associate, Internet

"...There is no easier tool for managing our contacts, leads, workflows, social, blog and website, let alone one that does it all and lets this data seamlessly communicate...." Peer review by Perry Feinstein, Financial Services