Comparison Summary
This comparison report of Zoho CRM vs. SAP Customer Experience is based on a specific set of business needs and context. The comparison uses 27323 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zoho CRM and SAP Customer Experience
Zoho CRM, SAP Customer Experience, HubSpot CRM, Hubspot Sales Hub, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho CRM covers Engagement Management, Contact List Management with E-Mail, Lead Management, Communication Management with E-Mail, etc.
SAP Customer Experience focuses on Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
"Zoho has played an important role in standardizing our program. We now have more than 15,000 sellers using our services. The functionalities we've added have evolved Zoho CRM beyond just lead and contact management to more of a complete operational ...platform. " - Anand Goyal
"SAP Advisory Services brought us deep expert knowledge and best practices to enable innovation for our marketing channels and transform our whole marketing network with SAP Customer Experience solutions. " - Alesi Wei
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Zoho CRM for
Software Failure Risk
About
Zoho CRM | Trust your sales to the CRM trusted by the world, Connect with your customers wherever they are
Software to understand customers and engage them while growing revenue
Age
1996
1972
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
130
101
Total Goals
(we found evidences for)
19
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve ROI
-
Improve internal communications
-
Grow market share
-
Scale best practices
-
Enter new markets internationally or locally
-
Improve efficiency
-
Launch new products
-
Improve stakeholder relations
-
Improve digital and social presence
-
Improve consistency
-
Build brand awareness
-
Improve brand engagement
-
Shorten ramp up time
-
Improve visibility
-
Establish thought leadership
-
Increase customer life time value
- See 16 more
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Scale best practices
-
Improve efficiency
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Increase customer life time value
-
Improve brand engagement
-
Improve stakeholder relations
-
Launch new products
-
Establish thought leadership
-
Improve internal communications
-
Build brand awareness
-
Manage risk
- See 13 more
Top Channels
Channels Used
-
phone calls
-
channel partners
-
promotions
-
social media
-
offline
-
omnichannel
-
mobile
-
e-mail
-
point of sale
-
on premises
-
chat
-
website
-
user generated content
-
blogs
-
mobile app
-
trade shows
-
text SMS
-
support groups
-
events
-
Whatsapp
-
Facebook
-
Slack
-
Twitter
-
video
- See 21 more
-
phone calls
-
channel partners
-
promotions
-
social media
-
offline
-
omnichannel
-
mobile
-
e-mail
-
point of sale
-
on premises
-
chat
-
website
-
user generated content
-
blogs
-
mobile app
-
trade shows
-
text SMS
-
support groups
-
events
-
Whatsapp
-
Facebook
-
Slack
-
Twitter
-
video
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
