Comparison Summary
This comparison report of Zoho Desk vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 19133 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zoho Desk and BMC Helix ITSM
Zoho Desk, BMC Helix ITSM, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Desk covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Zoho Desk | Customer Service Software for Context-Aware ...
BMC Helix ITSM Capabilities - BMC Software
Age
1996
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
92
35
Total Goals
(we found evidences for)
14
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Improve efficiency
-
Increase sales & revenue
-
Scale best practices
-
Improve ROI
-
Improve visibility
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Launch new products
-
Increase customer life time value
-
Grow market share
-
Improve brand engagement
- See 11 more
-
Scale best practices
-
Improve efficiency
-
Acquire customers
-
Enhance customer relationships
-
Improve stakeholder relations
-
Launch new products
-
Improve visibility
-
Improve ROI
- See 5 more
Top Channels
Channels Used
-
e-mail
-
phone calls
-
offline
-
on premises
-
website
-
social media
-
Facebook
- See 4 more
-
e-mail
-
phone calls
-
offline
-
on premises
-
website
-
social media
-
Facebook
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
