Guiding you to choose between Zoho Desk vs. Mojo Helpdesk: 2024

Comparison Summary

Zoho Desk: Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.

Mojo Helpdesk: Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

Zoho Desk and Mojo Helpdesk: Customer Satisfaction Data

Most deployed common Use Cases for Zoho Desk and Mojo Helpdesk

How efficiently Does Zoho Desk and Mojo Helpdesk manage your Helpdesk Management?

Zoho Desk and Mojo Helpdesk both manage help desk tickets and offer features such as automated responses and time tracking. Zoho Desk is praised for its ease of use and its ability to handle complex tasks, while Mojo Helpdesk is valued for its stability and its web portal. Zoho Desk offers more advanced features, while Mojo Helpdesk emphasizes self-service tools and multi-language support. Mojo Helpdesk has limitations, including a lack of workarounds for certain features and a need for future improvements.

"...Zoho Desk is predominantly a multi-channel multi-departmental help desk ticketing system that promotes agent productivity through mobility, automations and handy tools...." Peer review by Steven F, Senior Developer, Information Technology and Services

"...Mojo Helpdesk helps us measure the performance of our customer service users and provides us with useful tips to get the most out of the platform...." Peer review by Damian H, Ingeniero de soporte

How can Zoho Desk and Mojo Helpdesk enhance your Knowledge Management process?

Zoho Desk and Mojo Helpdesk both offer knowledge base features. Zoho Desk's knowledge base is deeply integrated with other features, like ticketing and email, while Mojo Helpdesk's knowledge base is more standalone. Zoho Desk's knowledge base is customizable and has a larger community focus, while Mojo Helpdesk's knowledge base focuses on providing answers to frequently asked questions.

"...The ability to have live support, customer knowledge base and ticketing all in one place, makes life so much easier. . ...." Peer review by Michael T., Support Manager, Internet

"...Additionally, by using Mojo Helpdesk s Knowledge Base feature Marion s computer services team is able to document their frequently asked questions (FAQs) so their users can find answers by searching the knowledge base...." Marion Central Schools

How does Zoho Desk and Mojo Helpdesk facilitate Workflow Management?

Zoho Desk and Mojo Helpdesk both offer workflow management features. Zoho Desk provides extensive customization options, allowing users to create complex workflows tailored to specific needs. Mojo Helpdesk prioritizes ease of use with pre-configured workflows, but allows for some customization as well. Both systems aim to streamline support processes, but Zoho Desk offers more flexibility while Mojo Helpdesk focuses on simplicity and ease of implementation.

"...I've realized that our workflow has been more efficient since using Zoho Desk...." Peer review by Erin B, Content Manager, Marketing and Advertising

"...Primary features include ticket management, user management, workflow automation, SSL security and reporting...." Peer review

What makes Zoho Desk and Mojo Helpdesk ideal for Engagement Management?

Zoho Desk and Mojo Helpdesk both help businesses manage customer interactions by organizing and tracking support tickets. Zoho Desk excels at integration with other platforms, enabling broader data sharing and access. Mojo Helpdesk prioritizes timely follow-up by sending reminders for unanswered tickets and tracking response times against service level agreements. The limitations of both tools include the potential for confusion in communication with customers.

"...The immediate integration with CRM, billing and marketing is a great help to cover all interactions related to customers...." Peer review by Holly S, Software Developer, Information Technology and Services