Guiding you to choose between Zoho Desk vs. NABD: 2024

"...The live chat and community forum together with knowledge management makes it on of the top support desk software for ISV. ...." Peer review by Robert C., Director, Information Technology and Services

"...Their support team helped me a lot to be more familiar with the system...." Peer review by Mary Alan

"...+ Ability to customise emails sent by the system when tickets are created/updated/closed + Integration into the knowledge base and quick links to tickets..." Peer review by Verified Reviewer, Marketing and Advertising

"...Trouble ticketing lets easily manage open issues and track them effectively and knowledge base is very easily managed...." Peer review by David Manoukian

"...It has helped with our workflow, before using Zoho Desk we had to do all of this by email, it made it hard for us to keep track of all of the things that needed to be done...." Peer review by Fernando R

"...- NABD is designed with an integrated customer DB - Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels - Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity - Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases - Customizable workflow that helped me to customize the system to meet my own business processes - Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels - One of the things to be enhanced is the authorization module..." Peer review by Hani El Sherbini

"...Spredsheet are not efficient in documenting customer support interactions to say the least...." Peer review by Les K., Owner / President, Computer Software

"...We had a problem managing customers requests and follow up calls on their open cases...." Peer review by Mohamed ElAntably

"...How much time it saves How it keeps a rating of customer satisfaction. ...." Peer review by Verified Reviewer

"...it connect multiple channels to contact our customer through any social networking sites like facebook, twitter etc...." Peer review by Lalit M, Customer service