Guiding you to choose between Zoho Desk vs. Re:amaze: 2024

Comparison Summary

Zoho Desk: Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.

Re:amaze: Re:amaze offers intuitive customer support software for online businesses. Customers can be supported, engaged, and converted through chat, social, SMS, FAQ, and email on a single platform.

Zoho Desk and Re:amaze: Customer Satisfaction Data

Most deployed common Use Cases for Zoho Desk and Re:amaze

What solutions does Zoho Desk and Re:amaze provide for Helpdesk Management?

Zoho Desk and Reamaze both provide helpdesk management features. Zoho Desk is praised for its efficiency and advanced features, including help desk, ticket generation, and a customizable help center. Reamaze is known for its multi-channel approach, consolidating helpdesk, CRM, and chat features, making it a more integrated solution. Zoho Desk has limitations with translation accuracy and lack of custom app integration, while Reamaze lacks reporting features on help center article usage.

"...It is very userfriendly and time saving help desk software , where you can see your all ticket at once...." Peer review by Abhinav S., Computer Software

"...It's core features are helpdesk and live chat..." Peer review by Marty L, Head of Account Services, Computer Software

Why is Zoho Desk and Re:amaze the best choice for Customer Feedback Management?

Zoho Desk and Reamaze both help manage customer feedback. Zoho Desk focuses on tracking customer satisfaction through surveys and reports, while Reamaze emphasizes providing multiple channels for customer communication and feedback, such as chat, email, and social media. Zoho Desk offers a more comprehensive view of agent performance and customer happiness, while Reamaze allows for more automated feedback collection and analysis. A limitation of both tools is that they do not fully address the specific time sequence of customer satisfaction responses within a conversation.

"...Every year, we take customer survey and after getting Zoho desk, they were really pleased with how much better our customer support had gotten...." Peer review by Anasthasia W., customer service, Real Estate

"...That includes things like - Chat - Email support - Social media support - Customer satisfaction surveys - FAQ - Proactive customer engagement Pricing is fair and policies are just great...." Peer review by Winston Han, Education

What Are the key features of Zoho Desk and Re:amaze for Engagement Management?

Zoho Desk and Reamaze both assist in managing customer engagement through features like ticket systems, follow-up systems, and integration with various communication channels. Zoho Desk focuses on managing internal support processes and integrating with CRM systems, while Reamaze emphasizes customer engagement through multiple channels, including social media and proactive engagement. However, both tools have limitations in their engagement capabilities as they do not meet the needs of all customers.

"...Integration with our CRM so everyone in the company gets a total view of customer interactions...." Peer review by Anthony B., Director, Computer Software

"...One of the best features of re:amaze is the ability to see in real time how customers are interacting with the online store...." Peer review by Justin W, President

How does Zoho Desk and Re:amaze facilitate Workflow Management?

Both Zoho Desk and Reamaze offer workflow management features that can improve efficiency. Zoho Desk allows for customization of workflows and integration with other apps, while Reamaze focuses on automation and multi-channel support. Zoho Desk is limited by a lack of a powerful workflow blueprint, while Reamaze has limitations in creating workflows for multiple brands simultaneously.

"...A lot of tools and features for a good price: inbound email, assignment rules, round robin, workflows...." Peer review by Dario P, CTO y Socio fundador

"...It also reduces workload on the support team with highly customizable support workflows, taking a lot of mundane repetitive tasks off their plate...." Peer review by Antony M, Chief Marketing Officer, Marketing and Advertising

Zoho Desk in Action: Unique Use Cases

How does Zoho Desk facilitate Knowledge Management?

Re:amaze in Action: Unique Use Cases

What makes Re:amaze ideal for Collaboration?

About

Zoho Desk | Customer Service Software for Context-Aware ...

Re:amaze - Customer service, live chat, and helpdesk ...

Age

1996

Financials

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between Zoho Desk vs. Re:amaze: 2024

Comparison Summary

Zoho Desk

Focus area

Zoho Desk is better than Re:amaze for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Re:amaze

Focus area

Re:amaze is better than Zoho Desk for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Zoho Desk and Re:amaze: Customer Satisfaction Data

Most deployed common Use Cases for Zoho Desk and Re:amaze

What solutions does Zoho Desk and Re:amaze provide for Helpdesk Management?

Why is Zoho Desk and Re:amaze the best choice for Customer Feedback Management?

What Are the key features of Zoho Desk and Re:amaze for Engagement Management?

How does Zoho Desk and Re:amaze facilitate Workflow Management?

Zoho Desk in Action: Unique Use Cases

How does Zoho Desk facilitate Knowledge Management?

Re:amaze in Action: Unique Use Cases

What makes Re:amaze ideal for Collaboration?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Guiding you to choose between Zoho Desk vs. Re:amaze: 2024

Comparison Summary

Zoho Desk

Focus area

Zoho Desk is better than Re:amaze for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Re:amaze

Focus area

Re:amaze is better than Zoho Desk for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Zoho Desk and Re:amaze: Customer Satisfaction Data

Most deployed common Use Cases for Zoho Desk and Re:amaze

What solutions does Zoho Desk and Re:amaze provide for Helpdesk Management?

Why is Zoho Desk and Re:amaze the best choice for Customer Feedback Management?

What Are the key features of Zoho Desk and Re:amaze for Engagement Management?

How does Zoho Desk and Re:amaze facilitate Workflow Management?

Zoho Desk in Action: Unique Use Cases

How does Zoho Desk facilitate Knowledge Management?

Re:amaze in Action: Unique Use Cases

What makes Re:amaze ideal for Collaboration?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Zoho Desk

Get a personalised risk report for Re:amaze

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.