Zoho Desk vs. Re:amaze: Help Desk Solution Comparison 2025

Overview: Zoho Desk and Re:amaze as Help Desk Category solutions.

Zoho Desk excels in catering to large enterprises with a robust suite of help desk management tools. It focuses on customer relationships and efficiency, featuring extensive integrations and reliable 24/7 support. Re:amaze targets smaller segments, emphasizing customer feedback and engagement. It offers essential functionality for digital engagement but has less emphasis on complex enterprise needs.

Zoho Desk and Re:amaze: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho Desk supports helpdesk, knowledge, and workflow management, aligning well with enterprises needing strong customer support frameworks. read more →

Re:amaze specializes in managing customer feedback and engagement, suiting businesses that prioritize satisfaction tracking. read more →

Business Goals

Zoho Desk aids in enhancing customer relations and acquiring customers, making it fit for strategic growth. read more →

Re:amaze's capabilities help with customer acquisition and improving digital presence, ideal for small businesses expanding online. read more →

Core Features

Zoho Desk has standout features like AI-powered analytics and custom reports, which satisfy large enterprises' data needs. read more →

Re:amaze offers simple data export and integration, providing functionalities for basic analytical needs. read more →

Vendor Support

Zoho Desk provides extensive 24/7 support across email, phone, and chat, ensuring constant availability for users. read more →

Re:amaze offers limited support mainly through email and chat, reflecting its focus on less complex environments. read more →

Segments and Industries

Zoho Desk serves mainly large enterprises in IT and services, indicating its suitability for complex operations. read more →

Re:amaze serves the educational sector and small enterprises, highlighting its focus on niche markets. read more →

Operational Alignment

Zoho Desk aligns with large-scale operational workflows, supporting expansive integration and data management needs. read more →

Re:amaze fits into smaller-scaled environments, best for basic customer engagement and follow-ups. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Desk and Re:amaze

What Are the key features of Zoho Desk and Re:amaze for Helpdesk Management?

Zoho Desk and Reamaze both provide helpdesk management features. Zoho Desk is praised for its efficiency and advanced features, including help desk, ticket generation, and a customizable help center. Reamaze is known for its multi-channel approach, consolidating helpdesk, CRM, and chat features, making it a more integrated solution. Zoho Desk has limitations with translation accuracy and lack of custom app integration, while Reamaze lacks reporting features on help center article usage.

"...Zoho Desk is predominantly a multi-channel multi-departmental help desk ticketing system that promotes agent productivity through mobility, automations and handy tools...." Peer review by Steven F, Senior Developer, Information Technology and Services

"...Contrast this with other help desk providers where Sales (for new customers) and Support (for existing customers) are two totally different departments that don't even communicate with each other...." Peer review by Kate E, Director of Education and Operations / Executive Director, Education

What solutions does Zoho Desk and Re:amaze provide for Customer Feedback Management?

Zoho Desk and Reamaze both help manage customer feedback. Zoho Desk focuses on tracking customer satisfaction through surveys and reports, while Reamaze emphasizes providing multiple channels for customer communication and feedback, such as chat, email, and social media. Zoho Desk offers a more comprehensive view of agent performance and customer happiness, while Reamaze allows for more automated feedback collection and analysis. A limitation of both tools is that they do not fully address the specific time sequence of customer satisfaction responses within a conversation.

"...El cliente puede dar feedback del trato dado por el agente y reaperturar el ticket con solo..." Peer review by Ernesto G, Líder Técnico

"...Features Email, Facebook, Messenger, Twitter support - Chat - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports..." Peer review

How efficiently Does Zoho Desk and Re:amaze manage your Engagement Management?

Zoho Desk and Reamaze both assist in managing customer engagement through features like ticket systems, follow-up systems, and integration with various communication channels. Zoho Desk focuses on managing internal support processes and integrating with CRM systems, while Reamaze emphasizes customer engagement through multiple channels, including social media and proactive engagement. However, both tools have limitations in their engagement capabilities as they do not meet the needs of all customers.

"...It's easy to put a contact@ourwebsite.com email up, but sorting through and follow up is not as efficient...." Peer review by E'lona M., Agency Owner, Marketing and Advertising

"...One of the best features of re:amaze is the ability to see in real time how customers are interacting with the online store...." Peer review by Justin W, President

What makes Zoho Desk and Re:amaze ideal for Workflow Management?

Both Zoho Desk and Reamaze offer workflow management features that can improve efficiency. Zoho Desk allows for customization of workflows and integration with other apps, while Reamaze focuses on automation and multi-channel support. Zoho Desk is limited by a lack of a powerful workflow blueprint, while Reamaze has limitations in creating workflows for multiple brands simultaneously.