Comparison Summary
Introducing Zoho Desk and Smith.ai
Zoho Desk, Smith.ai, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Desk covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
Smith.ai focuses on Helpdesk Management with Phone Calls, Conversion Management with Phone Calls, Engagement Management with Phone Calls, Capturing Leads with Chat, etc.
"Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and inform them on how to utilize the basic features of Zoho Help Desk. " - Kirsten S. Barnes
"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. " - Jeremy T
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Zoho Desk | Customer Service Software for Context-Aware ...
Generate sales and increase engagement with traffic
Age
1996
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
92
53
Total Goals
(we found evidences for)
14
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve visibility
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
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Increase customer life time value
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Grow market share
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Improve brand engagement
- See 11 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Grow market share
- See 5 more
Top Channels
Channels Used
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phone calls
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chat
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website
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social media
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text SMS
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Facebook
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e-mail
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Slack
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offline
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video
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promotions
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mobile
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mobile app
- See 10 more
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phone calls
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chat
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website
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social media
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text SMS
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Facebook
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e-mail
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Slack
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offline
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video
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promotions
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mobile
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mobile app
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
