Guiding you to choose between Zoho Desk vs. UVdesk: 2024

Comparison Summary

Zoho Desk: Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.

UVdesk: Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.

Zoho Desk and UVdesk: Customer Satisfaction Data

Most deployed common Use Cases for Zoho Desk and UVdesk

How does Zoho Desk and UVdesk facilitate Helpdesk Management?

Zoho Desk and Uvdesk both manage help desk tickets and provide customer support. Zoho Desk offers a more comprehensive solution with features like live chat and project management, while Uvdesk specializes in e-commerce support with integrations for various platforms. Uvdesk focuses on customization and ease of use, while Zoho Desk emphasizes advanced features and a wider range of functionalities.

"...Zoho desk helps solve the problem of Ticket handling from customers who write to us on our primary support email address...." Peer review by Rishab V, Community Associate

"...UVdesk Helpdesk is an eCommerce Helpdesk System which is built for providing you the supreme quality of support...." Peer review

How efficiently Does Zoho Desk and UVdesk manage your Knowledge Management?

Zoho Desk and Uvdesk both provide knowledge management features for customer support. Zoho Desk offers a more comprehensive knowledge base system, allowing users to create articles, FAQs, and integrate it with other tools, including live chat and community forums. Uvdesk emphasizes a simpler knowledge base, focusing on generating frequently asked questions and answers. Uvdesk integrates with Shopify, while Zoho Desk provides more customization options for knowledge base content.

"...It was also easy to setup the knowledge base articles...." Peer review by Herman S, Web Developer

"...It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc...." Peer review from Webkul Software

What benefits does Zoho Desk and UVdesk offer for Workflow Management?

Zoho Desk and Uvdesk both offer workflow management capabilities. Zoho Desk allows users to customize workflows and integrate with other applications. Uvdesk focuses on automation and provides features such as automated workflows, saved replies, and email piping. While both systems allow for assigning tickets and managing work, Uvdesk emphasizes the automation of workflow processes, while Zoho Desk offers greater customization and integration options.

"...The automated workflows, email/alert notifications, automatic field updates are all very powerful...." Peer review by Ken R.

"...Ticket is created in such a way that it can be assigned to anybody to balance the workflow...." Peer review by parul k., Executive II (Quality Department), Computer & Network Security

How efficiently Does Zoho Desk and UVdesk manage your Engagement Management?

Zoho Desk and Uvdesk both offer features that help businesses manage customer interactions. Zoho Desk focuses on integrating with CRM systems and providing a comprehensive view of customer interactions, while Uvdesk emphasizes multi-channel support and integration with e-commerce platforms. Uvdesk includes features for engaging customers through greetings, discounts, and coupons.

"...Zoho Desk has awesome and interactive User interface both web and mobile friendly...." Peer review by Vincent K, Software Developer

"...UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more...." Peer review