Zoho Forms vs. Microsoft Forms: Other Demand Generation Solution Comparison 2025

Overview: Zoho Forms and Microsoft Forms as Other Demand Generation Category solutions.

Zoho Forms is geared towards enterprise-level operations with strong capabilities in workflow and customer feedback management, and excels in data integration. It is predominantly used by large enterprises in IT and consumer electronics industries. On the other hand, Microsoft Forms focuses more on customer engagement and collaboration. With broad support for small to mid-market enterprises, it caters predominantly to IT and education sectors, offering robust reporting and analytics features.

Zoho Forms: Zoho Forms is a robust online form builder for businesses to create and share forms easily. It enables seamless team collaboration and offers a free trial.

Microsoft Forms: Microsoft-Forms is a free tool to create online surveys, forms, polls, and quizzes. It uses AI to simplify creating questionnaires and gathering responses.

Zoho Forms and Microsoft Forms: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho Forms excels in workflow and customer feedback management, catering to businesses in need of complex data processes and lead generation. read more →

Microsoft Forms specializes in customer feedback management and engagement, focusing on simplifying collaboration and follow-ups. read more →

Business Goals

Zoho Forms is designed to acquire customers and enhance relationships, vital for businesses aiming to improve digital presence. read more →

Microsoft Forms aids in enhancing customer relationships and launching new products, with minimal focus on revenue increase. read more →

Core Features

The standout features of Zoho Forms include integration capabilities and custom reports, making it a fit for complex data environments. read more →

Microsoft Forms highlights analytics and customizable reports, favoring businesses requiring detailed data insights and secure privacy. read more →

Vendor Support

Zoho Forms offers 24/7 support with a preference for chat-based assistance, suiting enterprises with continuous operation needs. read more →

Microsoft Forms provides a balanced support approach with email, chat, and phone options, reflecting adaptability for diverse supports. read more →

Segments and Industries

Zoho Forms is largely used by large enterprises in IT and consumer electronics, indicating flexibility for enterprise-scale operations. read more →

Microsoft Forms predominantly services small to mid-market enterprises within IT and education, indicating suitability for more structured environments. read more →

Operational Alignment

Zoho Forms seamlessly integrates into complex operations of large enterprises, offering comprehensive management tools. read more →

Microsoft Forms is well-suited for educational and IT sectors, integrating easily into straightforward operational workflows. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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24/7 Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Forms and Microsoft Forms

How can Zoho Forms and Microsoft Forms optimize your Workflow Management Workflow?

Zoho Forms and Microsoft Forms both enable users to create forms and automate workflows. Zoho Forms allows for task assignment and approval workflows within the platform itself. In contrast, Microsoft Forms integrates with Microsoft Flow to automate workflows across various applications. Microsoft Forms also offers more advanced features like branching and customization, while Zoho Forms emphasizes integration with other Zoho applications.

"...The forms you can build in Zoho Forms are 10X better than what you can do in Zoho CRM, but you can still set up integrations with Zoho CRM so all your workflows can be carried out when forms are submitted...." Peer review by Jon Porreca, Project Administrator, A1 Energy

"...Microsoft Forms Pro features additional functions, including advanced branching, theme customization, individual tracking links, data connection with Dynamic 365 workflow automation using Microsoft Flow, Response data is available in real time, but is also available in PowerBI for further analysis. ..." Easily Create Surveys In Microsoft Forms Pro

How does Zoho Forms and Microsoft Forms address your Customer Feedback Management Challenges?

Zoho Forms and Microsoft Forms both enable users to collect customer feedback. Zoho Forms allows for real-time feedback collection and task assignment, making it useful for coordinating field teams. Microsoft Forms offers built-in survey templates and integrates with other Microsoft programs. Zoho Forms is simpler to use, while Microsoft Forms has advanced features like AI-assisted suggestions and branching. Both have limitations; for example, Microsoft Forms struggles with collecting feedback from customers without access to technology.

"...We can get client feedback, create sign up forms, poll internal staff and more...." Peer review by Karl M, Account Supervisor

"...In our company, we use Microsoft forms, to create survey forms for internal staff, regarding lunches, recreational activities, workshops and courses, and any other information needs that a specific department needs, in the same way some areas of Our company has used this tool to request feedback from our customers, regarding the service provided by some engineer or equipment sold, in general lines, it is a very friendly and useful tool to collect information from several people, in the same way the capabilities of Exportation of the data are quite friendly and good, in the IT department the same at the moment I have not used it very extensively, but it seems a great tool to consult the staff and clients...." Peer review by Germán R, Coordinador de Informática