Zoho SalesIQ vs. Acquire™: Live Chat Solution Comparison 2025

Overview: Zoho SalesIQ and Acquire™ as Live Chat Category solutions.

Zoho SalesIQ and Acquire™ serve as powerful solutions in the live chat domain. Zoho SalesIQ excels in generating leads and enhancing engagement through robust integration and analytics. It's favored by large enterprises in tech and marketing sectors. Acquire™, on the other hand, is designed for improving customer relationships with notable collaboration and sales call management capabilities. It serves industries like Legal and Retail, providing a more diverse communication platform that includes video and phone calls.

Zoho SalesIQ: Zoho SalesIQ is a customer engagement platform that helps businesses engage website visitors and customers efficiently. It offers comprehensive tools for real-time interaction and support.

Acquire™: Acquire offers all-in-one customer support software that unifies messaging, video, and agent workspace. Customers receive the support they deserve with Acquire's innovative platform.

Zoho SalesIQ and Acquire™: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho SalesIQ primarily aids in engagement management and lead generation, aligning well with businesses that focus on following up and conversion activities. read more →

Acquire™ supports sales call management and collaboration, offering a comprehensive approach to engaging customers and managing content effectively. read more →

Business Goals

Zoho SalesIQ helps users in acquiring customers, boosting sales and revenue, and enhancing customer relationships through its robust engagement tools. read more →

Acquire™ facilitates goals of increasing sales and enhancing brand engagement, allowing firms to acquire new customers and improve their digital presence. read more →

Core Features

The standout features of Zoho SalesIQ are its integration capabilities and custom reports. It meets the needs of users by providing data import/export and AI-driven insights. read more →

Acquire™ is rich in AI-powered analytics and training features, offering integrations that simplify onboarding and enhance user experience. read more →

Vendor Support

Zoho SalesIQ provides extensive support options, including 24/7 support and chat assistance, catering to large enterprises that need reliable communication. read more →

Acquire™ emphasizes training and onboarding along with 24/7 chat support, reflecting its focus on aiding users through a comprehensive support system. read more →

Segments and Industries

Zoho SalesIQ is mainly used by large enterprises in IT and marketing sectors, offering broad applicability across different business sizes. read more →

Acquire™ is popular among legal and retail industries, typically catering to customers looking for solutions in diverse sectors like sports and other services. read more →

Operational Alignment

Zoho SalesIQ seamlessly integrates into the operations of tech-driven enterprises, providing scalable solutions for large and medium businesses. read more →

Acquire™ fits into companies needing advanced sales support and customer engagement, enhancing workflows particularly in legal and retail environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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24/7 Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho SalesIQ and Acquire™

How does Zoho SalesIQ and Acquire™ address your Engagement Management Challenges?

Zoho SalesIQ and Acquire both enable businesses to track website visitors and engage with them in real-time. Zoho SalesIQ provides detailed visitor information and integrates with Zoho CRM for lead capture and follow-up, while Acquire offers live chat, video, and cobrowsing capabilities, allowing for multiple engagement methods within one platform. Both tools help businesses gain insights into customer behavior and increase engagement, but Acquire may be better suited for businesses seeking a single platform for diverse customer interactions. Acquire has limitations, including occasional errors and delays in video interactions on mobile devices.

"...I never miss deadlines and my follow up discipline has increased (which has ultimately increased my sales)...." Peer review by Eli S., Information Technology and Services

"...Tagove is excellent easy to use software that helps us engage with our customers much more...." Peer review by Mahmoud S., Independant Software Developer, Internet

How can Zoho SalesIQ and Acquire™ optimize your Collaboration Workflow?

Zoho Salesiq and Acquire both provide screen sharing features for collaboration. Zoho Salesiq allows for real-time chat, audio calls, and screen sharing, while Acquire focuses on co-browsing, which enables multiple users to browse and interact with the same content simultaneously. Acquire offers a patented solution that serves as an alternative to screen sharing, while Zoho Salesiq offers a more traditional screen sharing approach. Both tools have limitations, such as Acquire requiring a software download to view the shared page.

"...With collaboration with my colleagues they can also see and chat about that specific sale with in the platform...." Peer review by Executive Sponsor

"...its have very good feature including co browsing and screen sharing...." Peer review by Ram Vish

How can Zoho SalesIQ and Acquire™ optimize your Helpdesk Management Workflow?

Zoho Salesiq and Acquire both allow for integration with help desk software, enabling smoother customer service workflows. Zoho Salesiq users have reported that the tool automatically creates helpdesk tickets from missed chats, while Acquire emphasizes streamlining customer support and reducing resolution time. Acquire focuses on AI-powered solutions for help desks, while Zoho Salesiq has limitations in its response time to user tickets.

"...We have also began using the Zoho Desk platform for support ticketing and the integration with Desk has been well received so that we can automatically create tickets from any missed chats or chat topics that require escalation to another team...." Peer review by Ryan O, Director Of Ecommerce, Retail

"...Acquire's customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time...." Testimonial by Brad Tharp, Senior Director of Operations, Elevate