Zoho SalesIQ Overview

Zoho SalesIQ is a customer engagement platform that helps businesses engage website visitors and customers efficiently. It offers comprehensive tools for real-time interaction and support.

Use Cases

Customers recommend Engagement Management, Collaboration, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Zoho SalesIQ.

Other use cases:

  • Lead Engagement
  • Helpdesk Management
  • Conversion Management
  • Lead Management
  • Sales Document Management
  • Contact List Management
  • Lead Tracking
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Zoho SalesIQ.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Visibility
  • Scale Best Practices
See all business priorities See less business priorities

Zoho SalesIQ Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho SalesIQ works with different mediums / channels such as Chat. Website. Phone Calls etc.

Zoho SalesIQ's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Zoho SalesIQ support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Zoho SalesIQ analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Zoho SalesIQ, we have raised the bar of customer relationship. Our customer support has never been so efficient." - Rodrigo Ferrer

Peer review evidence (same sources as the product rating summary)

"...Zoho Sales IQ helps you track, capture & engage your visitors in real time and offline to increase sales...." Peer review by Jasper K, CTO, Marketing and Advertising
"...SalesIQ s live chat so support agents can address existing support tickets, create new ones, and even screen share with customers while chatting, all within Zoho SalesIQ. ..." The Customer Engagement Platform For Your Business
"...It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers...." Peer review by Neil C., Sales Consultant

Zoho SalesIQ, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho SalesIQ

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho SalesIQ is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Zoho SalesIQ Customer wins, Customer success stories, Case studies

What makes Zoho SalesIQ ideal for Engagement Management?

What Are the key features of Zoho SalesIQ for Collaboration?

How does Zoho SalesIQ facilitate Generation Of New Leads?

How does Zoho SalesIQ facilitate Lead Engagement?

How can Zoho SalesIQ enhance your Helpdesk Management process?

26 buyers and buying teams have used Cuspera to assess how well Zoho SalesIQ solved their Live Chat needs. Cuspera uses 1671 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS TESTIMONIALS
Zoho SalesIQ testimonial

Rodrigo Ferrer

CTO

Pró-Laudo
With Zoho SalesIQ, we have raised the bar of customer relationship. Our customer support has never been so efficient. Testimonial By Rodrigo Ferrer
Zoho SalesIQ testimonial

Gobat Laurent

Coordinator, Scientific Information University

Neuchatel
Zoho SalesIQ literally changed the way we provide assistance to thousands. We are very happy with and definitively continue to use it. Testimonial By Gobat Laurent
Zoho SalesIQ testimonial

Todd Sutcliffe

CEO

NATSB
Is this magic or just a really smart progressive team, offering an amazing product... It works! Testimonial By Todd Sutcliffe
CUSTOMERS TESTIMONIALS
Zoho SalesIQ testimonial

Rodrigo Ferrer

CTO

Pró-Laudo
With Zoho SalesIQ, we have raised the bar of customer relationship. Our customer support has never been so efficient. Testimonial By Rodrigo Ferrer
Zoho SalesIQ testimonial

Gobat Laurent

Coordinator, Scientific Information University

Neuchatel
Zoho SalesIQ literally changed the way we provide assistance to thousands. We are very happy with and definitively continue to use it. Testimonial By Gobat Laurent
Zoho SalesIQ testimonial

Todd Sutcliffe

CEO

NATSB
Is this magic or just a really smart progressive team, offering an amazing product... It works! Testimonial By Todd Sutcliffe
 

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Zoho, SMEDAN unleash N20bn digital push for 25, 000 Nigerian MSMEs

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Zoho partners with SMEDAN to launch a N20 billion digital support program for 25,000 Nigerian MSMEs. The initiative provides Zoho wallet credits for over 60 cloud-based applications and includes trai...ning and technical support. This effort aims to reduce technology adoption costs and enhance digital capabilities for small businesses in Nigeria.

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Galaxy Health Insurance partners with Zoho to build and deploy a scalable, regulator-compliant distribution platform in under three months

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Zoho partnered with Galaxy Health Insurance to create a scalable, regulator-compliant distribution platform. This CRM-led solution enables fast agent onboarding, tele-sales, and customer support, int...egrating with TCS BaNCS for seamless operations. The platform supports complex commission structures and regulatory compliance, enhancing Galaxy's distribution capabilities without increasing operational headcount.

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Krea University - Education - Medium

Zoho Corporation Marks 30 Years, Now Supports Over One Million Organisations

India

Zoho celebrates its 30th anniversary, highlighting its growth to over one million customers and a 20% revenue increase. Krea University expanded its use of Zoho's platform, transforming operations an...d enhancing reliance on Zoho's diverse product suite. The company's commitment to R&D and AI-driven solutions continues to attract major enterprises like Mercedes-Benz India and Union Bank of India.

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Zarthi - Information Technology And Services - Small

India

Zoho Desk helped Zarthi, a cloud management company, resolve 33,590 tickets in one department. The team adopted Zoho Desk twice as fast as previous solutions. Automations and integrations with Twilio..., Zoho Analytics, and Zoho CRM improved ticket routing and performance tracking. Real-time dashboards and mobile access boosted collaboration and agent productivity. Zarthi saw faster response times and higher customer satisfaction rates.

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Specialized Packaging Group (SPG) - Manufacturing - Large

Chicago, USA

Zoho One helped SPG unify 143 users across 30 manufacturing sites. Before Zoho, each site managed sales and customer data separately, causing duplicated work and no clear view of business performance.... With Zoho One, SPG standardized sales processes, integrated CRM with project management, and enabled real-time data sharing. Leadership now uses analytics to spot new market opportunities and track why deals are won or lost. SPG moved from siloed operations to a single, data-driven organization.

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Shiji Group - Hospitality - Very Large

Beijing, China

Shiji Group used Zoho Desk to support its global expansion. The company needed a scalable ticketing system for its hospitality technology business. Zoho Desk was chosen for its usability, fast implem...entation, and custom features. Shiji integrated Zoho Desk with Zoho CRM, Analytics, and other tools. The solution enabled automation, multi-channel support, and custom workflows. Shiji now resolves customer tickets quickly and manages performance with Zoho Desk metrics.

Read more →

Manage multiple website activities with Brands | Zoho SalesIQ

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Zoho SalesIQ

What is Zoho SalesIQ?

Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI.

SalesIQ is a hassle-free live chat for customer support and business growth. It integrates with a range of CMS, email marketing, analytics, and other tools to close deals faster.

Some of the features of SalesIQ include monitoring visitors' interaction with the website in real-time, assigning follow-up tasks on Zoho CRM without leaving the live chat window, creating powerful lead scores, automating prospect engagement via email campaigns, and many more.

What is Zoho SalesIQ used for?

Zoho SalesIQ is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Collaboration and Generation Of New Leads .

What are the top features of Zoho SalesIQ?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Zoho SalesIQ.

Who uses Zoho SalesIQ?

Zoho SalesIQ is used by Information Technology And Services, Marketing And Advertising and Computer Software among other industries.

What are Zoho SalesIQ alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Zoho SalesIQ.

Where is Zoho SalesIQ located?

Zoho SalesIQ is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho SalesIQ for engagement management and collaboration

Zoho SalesIQ Competitors

Zoho SalesIQ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (7)
Analytics

4.70/5 ★

Read Reviews (89)
Custom Reports

4.00/5 ★

Read Reviews (180)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (7)
Analytics

4.70/5 ★

Read Reviews (89)
Custom Reports

4.00/5 ★

Read Reviews (180)

Zoho SalesIQ Integrations

Zoho SalesIQ integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.46/5 ★

Read Reviews (104)
Data Export

4.37/5 ★

Read Reviews (52)

Few API Integrations for Zoho SalesIQ

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Zoho SalesIQ

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho SalesIQ

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Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE