Zoho SalesIQ vs. Haptik: Live Chat Solution Comparison 2025

Overview: Zoho SalesIQ and Haptik as Live Chat Category solutions.

Zoho SalesIQ and Haptik both offer robust live chat solutions tailored to different business needs. Zoho SalesIQ excels in helping large enterprises and enterprises by enhancing customer relationships and increasing sales, with strong support for analytics and integration. Haptik, meanwhile, specializes in AI-powered customer engagement, appealing to industries like financial services and insurance. Each offers unique capabilities and vendor support preferences, making them suitable for various strategic objectives.

Zoho SalesIQ and Haptik: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho SalesIQ facilitates engagement management, crucial for large enterprises, with a strong focus on lead engagement and conversion management. read more →

Haptik supports engagement management with an added layer of customer feedback management, making it ideal for improving customer satisfaction. read more →

Business Goals

Zoho SalesIQ assists companies in acquiring customers and enhancing customer relationships, which aligns with increasing sales and revenue objectives. read more →

Haptik promotes enhancement of customer relationships and aids in acquiring customers, which is key in building brand awareness. read more →

Core Features

Zoho SalesIQ includes comprehensive analytics and custom reports, facilitating data-driven decision-making for large enterprises. read more →

Haptik stands out with its advanced AI-powered features and strong integration capabilities, catering to industries requiring intelligent engagement solutions. read more →

Vendor Support

Zoho SalesIQ offers extensive 24/7 support, including chat and phone, crucial for enterprise-grade needs. read more →

Haptik provides efficient 24/7 chat support, complemented by email and phone support, suitable for companies across diverse industries. read more →

Segments and Industries

Zoho SalesIQ is predominantly used by large enterprises and enterprises, with strong adoption in IT and marketing sectors. read more →

Haptik is favored by the financial services and insurance industries, catering mainly to mid-market businesses. read more →

Operational Alignment

Zoho SalesIQ aligns well with large scale and complex operational environments, enhancing engagement and collaboration. read more →

Haptik is designed to fit into industries where customer satisfaction is pivotal, ensuring effective contact management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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24/7 Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho SalesIQ and Haptik

How efficiently Does Zoho SalesIQ and Haptik manage your Engagement Management?

Zoho Salesiq focuses on tracking website visitors and engaging them in real-time conversations, allowing businesses to identify and qualify leads. Haptik, on the other hand, specializes in building AI-powered virtual assistants that engage customers through interactive experiences, like quizzes and personalized recommendations. Both tools aim to increase customer engagement, but Zoho Salesiq focuses on website interaction, while Haptik emphasizes engaging users through various digital channels. Both tools face limitations in providing personalized assistance to every customer.

"...By hsving this feature I was able to engage with each cusyomer and tailor the conversations go each lead...." Peer review by Loretta B., Retail

"...We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales...." Testimonial by Abhishek Ahluwalia, Business Head – eCommerce, Mondelez

How can Zoho SalesIQ and Haptik enhance your Generation Of New Leads process?

Zoho Salesiq and Haptik both generate new leads through chat automation. Zoho Salesiq emphasizes the use of chat to solve accessibility issues and engage leads in real-time. Haptik focuses on generating leads through AI chatbots, which can be integrated into platforms like Instagram, Facebook, and messaging apps. Both tools offer features to track lead generation results and analyze data.

"...Managing new lead generation, Automating sales and marketing process Tracking website and campaign activity Easy to Use full CRM without the heavy price tag and setup costs...." Peer review by Gavin S., Financial Services

"...Pre-empt user needs, accelerate product sales, deliver instant support, generate leads, and drive engagement on the app that your users already use and love! ..." Drive Engagement & Sales using Messenger Chatbot

How efficiently Does Zoho SalesIQ and Haptik manage your Helpdesk Management?

Zoho Salesiq and Haptik both integrate with helpdesk software. Zoho Salesiq offers features such as converting chats to helpdesk tickets and importing information into a CRM. Haptik focuses on reducing call center traffic and automating repetitive queries through messaging platforms like WhatsApp. Haptik emphasizes cost savings, while Zoho Salesiq highlights integration with other business tools.

"...Make sure you move everything over like helpdesk, CRM and others to get the full experience of using this app...." Peer review by Javier L., Information Technology and Services

"...Here's how Reliance Jio Fiber reduced dependency on call centers and diminished costs by automating repetitive queries on WhatsApp...." Case Study Jio Fiber