Zoho SalesIQ vs. Livechat: Live Chat Solution Comparison 2025

Overview: Zoho SalesIQ and Livechat as Live Chat Category solutions.

Livechat and Zoho SalesIQ both offer robust live chat solutions, each tailored to distinct operational needs. Zoho SalesIQ shines with its extensive focus on engagement management and lead generation, making it an excellent choice for businesses focused on customer acquisition and relationship building. Livechat, with its strong emphasis on helpdesk management and customer satisfaction metrics, is ideal for large enterprises looking to enhance customer service and internal communications. Both offer diverse industry applications, though Livechat is notably more prevalent in retail and internet sectors.

Zoho SalesIQ: Zoho SalesIQ is a customer engagement platform that helps businesses engage website visitors and customers efficiently. It offers comprehensive tools for real-time interaction and support.

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Zoho SalesIQ and Livechat: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho SalesIQ focuses primarily on engagement management and lead generation, facilitating seamless customer interactions and follow-ups. read more →

Livechat prioritizes helpdesk management and customer satisfaction, supporting robust contact and feedback management systems. read more →

Business Goals

Zoho SalesIQ assists in acquiring customers, enhancing relationships, and increasing sales revenue, aligning well with businesses aiming to expand their market reach. read more →

Livechat aims to enhance customer relationships and acquire new clients, excelling in improving internal communications and brand engagement. read more →

Core Features

Zoho SalesIQ offers integration capabilities and custom reporting, with notable analytics and AI-powered tools. read more →

Livechat excels with its comprehensive custom reports, high integration capabilities, and extensive data import and export features. read more →

Vendor Support

Zoho SalesIQ provides 24/7 support with chat and phone options, catering to businesses seeking reliable vendor communication. read more →

Livechat offers extensive 24/7 support options including email, phone, and chat, ideal for enterprises requiring constant assistance. read more →

Segments and Industries

Zoho SalesIQ is predominantly used by large enterprises in IT, marketing, and advertising sectors. read more →

Livechat attracts large enterprise users across retail, software, and internet industries, reflecting its wide-reaching enterprise focus. read more →

Operational Alignment

Zoho SalesIQ integrates smoothly into enterprises needing robust engagement and lead management within digital and social platforms. read more →

Livechat aligns well with complex enterprise environments requiring efficient helpdesk solutions and comprehensive communication management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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24/7 Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho SalesIQ and Livechat

What makes Zoho SalesIQ and Livechat ideal for Engagement Management?

Zoho Salesiq and Livechat both allow businesses to engage website visitors through proactive chat. Zoho Salesiq offers detailed visitor information and integrates with CRM, enabling more targeted engagement. Livechat provides customizable engagement features with different graphic options to tailor the chat experience. Both tools can sometimes experience communication delays, limiting their effectiveness in real-time interactions.

"...Having SalesIQ lets us have instant contact and actively engage those who might not otherwise do anything more than check out our website. ...." Peer review by Verified Reviewer, Computer Software

"...We have compared, and this one feature makes our take rate (customer engages in a chat) much higher, due to it being a personal invitation by one of our reps. ...." Peer review by Verified Reviewer, Marketing and Advertising

What makes Zoho SalesIQ and Livechat ideal for Helpdesk Management?

Zoho Salesiq and Livechat are similar in their integration with helpdesk software. Both can be used to create helpdesk tickets from chat conversations. Zoho Salesiq has deeper integration with Zoho Desk, while Livechat offers file sharing and chat transcript features. A limitation is that both tools may struggle to respond to helpdesk requests quickly.

"...It is a great way to engage with customers, and you can easily import any useful information right into the CRM, or convert chats to helpdesk tickets if needed...." Peer review by Kimberly W, Social Media Marketing Manager

"...A helpdesk only need reply to the email and the ticket response is sent to the clients' email address...." Peer review by Vikram Balaji, Business Partner, EXCALIBUR-The Magic Teachers -A Division of Sri Groups