Overview: Zoho Survey and Alchemer Enterprise Feedback Management Platform as Customer Feedback Management Category solutions.

Zoho Survey and Alchemer Enterprise Feedback Management Platform both provide robust capabilities for customer feedback management, catering to diverse organizational needs. Zoho Survey shines in social media management and custom reporting, making it ideal for marketing-oriented teams. In contrast, Alchemer excels with deeper analytics and AI integration, perfect for enterprises seeking insights and scale. Whether you prioritize seamless integration or comprehensive analytics, these platforms offer distinct advantages.

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Alchemer Enterprise Feedback Management Platform: Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

Zoho Survey and Alchemer Enterprise Feedback Management Platform: Best Use cases based on the customer satisfaction data

Zoho Survey

4.4

Alchemer Enterprise Feedback Management Platform

4.4

Key Capabilities Supported

Zoho Survey supports collecting feedback, managing social media, and communication, aligning well with marketing and customer engagement tasks. read more →

Alchemer focuses on collecting feedback, conducting market research, and supporting communication management, ideal for large-scale feedback processes. read more →

Business Goals

Zoho Survey helps businesses improve customer satisfaction and acquire new customers through its emphasis on market presence and communication. read more →

Alchemer assists in scaling best practices and enhancing brand reputation, suitable for companies aiming for growth in customer satisfaction and awareness. read more →

Core Features

Zoho Survey offers rich custom reports, seamless data import/export, and effective integrations for enterprises needing flexible data management. read more →

Alchemer provides advanced analytics, AI-powered features, and strong compliance measures for companies seeking detailed insights and security. read more →

Vendor Support

With 24/7 support and email, phone, and chat options, Zoho Survey addresses comprehensive support needs of diverse user bases. read more →

Alchemer offers extensive 24/7 support across multiple channels, supporting complex enterprise-level service requirements. read more →

User Segments and Industries

Primarily used by IT services and education sectors, Zoho Survey caters to large enterprises and mid-market businesses. read more →

Widely used by computer software and research industries, Alchemer adapts to the needs of large enterprises to small businesses. read more →

Operational Alignment

Zoho Survey seamlessly fits into operations emphasizing social media and communication, suitable for marketing-oriented environments. read more →

Alchemer aligns with businesses requiring comprehensive feedback integration and analytics, supporting diverse operational workflows. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Survey and Alchemer Enterprise Feedback Management Platform

How can Zoho Survey and Alchemer Enterprise Feedback Management Platform optimize your Collecting Feedback Workflow?

Zoho Survey and Alchemer Enterprise Feedback Management Platform both enable users to collect feedback from customers and employees. Zoho Survey is designed for organizations of all sizes, while Alchemer focuses on enterprise-level feedback management. Zoho Survey directly integrates with CRM systems, facilitating targeted feedback collection. Alchemer provides extensive survey customization and third-party integrations, offering greater flexibility for complex feedback initiatives. Both tools have limitations, including a lack of mobile survey management capabilities.

"...Many companies underestimate the potential of surveys as tools for collecting customer feedback, and this leads to business failure...." Peer review by Reynaldo U, Profesor universitario asistente

"...SurveyGizmo we are using it in our organization for various surveys like Organization improvement, People feedback, management improvements...." Peer review by Arohi L, Senior Software Engineer, Information Technology and Services

How efficiently Does Zoho Survey and Alchemer Enterprise Feedback Management Platform manage your Engaging Conversational Surveys?

Zoho Survey and Alchemer Enterprise Feedback Management Platform both provide features for creating engaging conversational surveys. Both platforms allow for follow-up questions based on previous answers, enabling personalized interactions. Zoho Survey offers additional features for engaging audiences, such as images and videos. Alchemer Enterprise Feedback Management Platform focuses on ease of use and provides robust reporting options. Both platforms have limitations in their ability to easily follow up on survey campaigns.

"...I wanted a platform which I can use for multiple functions, like managing the walk-in s, online enquires, generate, follow up, and store leads...." Peer review by Administrator

"...We work with dozens and dozens of nonprofit organizations and use Survey Gizmo for all of our electronic stakeholder engagement work...." Peer review by Rick Z., Management Consulting

What benefits does Zoho Survey and Alchemer Enterprise Feedback Management Platform offer for Communication Management?

Zoho Survey and Alchemer Enterprise Feedback Management Platform both allow users to easily create and publish surveys. Zoho Survey excels in ease of use, offering a straightforward interface for building and publishing basic surveys, while Alchemer allows for more extensive editing after publication, ensuring survey accuracy. Alchemer has a more robust feature set, including automation features and customer support, but it has limitations in email delivery, which can impact survey results.

"...You can send surveys and email campaigns with live web links across all social media from a phone or laptop platform that functions the same...." Peer review by Lisa Michelle A, Founder, Education

"...It has lot of automation process such as sending emails directly to surveyors...." Peer review by Verified Reviewer, Biotechnology, 501-1000 employees

How does Zoho Survey and Alchemer Enterprise Feedback Management Platform address your Market Research Challenges?

Zoho Survey and Alchemer Enterprise Feedback Management Platform both aid market research by providing tools to collect data through surveys. Zoho Survey allows users to create and manage surveys for a variety of purposes, including market research, customer satisfaction, and product development. Alchemer Enterprise Feedback Management Platform offers advanced features for comprehensive market research, including data analysis and reporting. However, Alchemer Enterprise Feedback Management Platform has limitations in functionality for comprehensive market research studies.

"...data analysis since I am working with surveys market research...." Peer review by Consultant

"...Capturing mass amounts of data for clinical research questions pertaining to specific clinical research studies...." Peer review by Nick C, Network Manager, Pharmaceuticals