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Zoho Survey vs Delighted platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zoho Survey vs. Delighted platform is based on a specific set of business needs and context. The comparison uses 7634 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho Survey and Delighted platform

Zoho Survey, Delighted platform, Alchemer Enterprise Feedback Management Platform, SurveyLegend, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.

Delighted platform focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

"I chose Zoho Survey because it is simple, direct, user-friendly and affordable. " - Peggy Deamer

"Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. Our team is built to be customer-centric throughout the acquisition, consideration, and retention phases, to not only meet c...ustomer needs, but also to engage and delight along the way. It’s my goal to understand the customer throughout the entire journey — and Delighted helps me do that. " - Samantha Lee

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho Survey

Focus area

Zoho Survey is better than Delighted platform for

Software Failure Risk

  • low

logo Delighted platform

Focus area

Delighted platform is better than Zoho Survey for

Software Failure Risk

  • medium

About

Survey Software to experience the craft of survey creation.

Customer feedback tool to gather actionable feedback from your customers

Age

1996

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

59

53

Total Goals
(we found evidences for)

11

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


communication management

sending & publishing communications


social media management

social media analytics

scheduling post to social media

engaging on social media

managing social media account





sales document management

proposal & quote management

contract management


sales review & feedback


content management


training & onboarding


products & pricelist management


campaign management

campaign analytics

campaign monitoring



knowledge management


personalized marketing


helpdesk management


workflow management


rating and review management




contact list management

creating contact list


sales call management


relationship management






customer case management


generation of new leads


social media marketing


competitive intelligence


loyalty management

identify target customers


performance management


lifetime value management


lead qualification: technographic


lead qualification

lead qualification: technographic


referral management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more
  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting