Comparison Summary
This comparison report of Zoho Survey vs. Delighted platform is based on a specific set of business needs and context. The comparison uses 7634 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zoho Survey and Delighted platform
Zoho Survey, Delighted platform, Alchemer Enterprise Feedback Management Platform, SurveyLegend, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.
Delighted platform focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
"Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. " - Chris Easterwood
"As a fast moving startup, Delighted keeps us informed every step of the way. We get the insight we need to ensure we’re growing and iterating with our customers’ happiness top of mind. " - Anne Terry
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Delighted platform
Focus area
Delighted platform is better than Zoho Survey for
Software Failure Risk
About
Survey Software to experience the craft of survey creation.
Customer feedback tool to gather actionable feedback from your customers
Age
1996
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
59
53
Total Goals
(we found evidences for)
11
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve efficiency
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Improve internal communications
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Launch new products
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Grow market share
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Improve brand engagement
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Improve digital and social presence
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Manage risk
- See 8 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
Top Channels
Channels Used
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promotions
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e-mail
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website
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mobile
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chat
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text SMS
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Slack
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social media
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mobile app
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phone calls
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review sites
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Glassdoor
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offline
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Whatsapp
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on premises
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point of sale
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print media
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Amazon
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display advertisement
- See 16 more
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promotions
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e-mail
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website
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mobile
-
chat
-
text SMS
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Slack
-
social media
-
mobile app
-
phone calls
-
review sites
-
Glassdoor
-
offline
-
Whatsapp
-
on premises
-
point of sale
-
print media
-
Amazon
-
display advertisement
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
