Overview: Zoho Survey and GetFeedback as Customer Feedback Management Category solutions.

Zoho Survey and GetFeedback both excel in customer feedback management, each catering to distinct needs. Zoho Survey suits larger enterprises with its wide range of integrations and robust reporting tools, focusing on improving customer satisfaction and market research. Meanwhile, GetFeedback specializes in mid to small-sized enterprises, emphasizing customer satisfaction through NPS and CSAT, with AI-powered analytics and automated workflows enhancing customer engagement.

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

Zoho Survey and GetFeedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho Survey helps users collect feedback and manage communications effectively. It's geared towards activities like market research and engaging surveys. read more →

GetFeedback emphasizes collecting feedback, NPS, and CSAT measurement. It aligns with needs for conversational surveys and engagement. read more →

Business Goals

Zoho Survey aims to enhance customer satisfaction and acquire new customers. It's also used by businesses entering new markets or increasing efficiency. read more →

GetFeedback focuses on boosting customer satisfaction and acquiring clientele. It also supports improving brand engagement and practices. read more →

Core Features

Zoho Survey offers features like custom reports, data integration, and import/export functionalities, making it user-friendly for large data sets. read more →

GetFeedback stands out with AI-powered analytics and robust data management. It provides training and supports secure data handling. read more →

Vendor Support

Zoho Survey offers 24/7 support via various channels ensuring that users can reach out anytime for help. read more →

GetFeedback provides 24/7 support with a focus on training and onboarding, allowing ease of use and implementation for businesses. read more →

Segments and Industries

Zoho Survey is predominantly used by large enterprises across IT, education, and marketing sectors. read more →

GetFeedback finds favor among enterprises in tech software and internet industries. It serves mid to small-sized businesses well. read more →

Operational Alignment

Zoho Survey integrates into enterprise workflows with comprehensive data handling and security, suiting large-scale operations. read more →

GetFeedback seamlessly fits into smaller operations through automated workflows and real-time analytics, ideal for agile environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Survey and GetFeedback

How does Zoho Survey and GetFeedback address your Collecting Feedback Challenges?

Zoho Survey and GetFeedback both allow users to collect customer feedback. Zoho Survey is known for its ease of use, making it simple to create and send surveys. GetFeedback offers more advanced features, including different survey types, robust design options, and detailed analysis capabilities. Both platforms are used for collecting NPS scores, but GetFeedback also features CSAT surveys. A limitation of both is their integration with other platforms, as issues related to integration have been reported by users.

"...The problems I am solving is increasing customer satisfaction and upselling to clients based on the data that I receive...." Peer review by Lettice R M, Managing Director

"...It helps better customer service because people can give feedback to your survey without feeling pressured it helps better customer service because everyone uses their phones and can give feedback easily..." Peer review by Anabel G., Banking

How can Zoho Survey and GetFeedback enhance your Engaging Conversational Surveys process?

Zoho Survey and Getfeedback both offer tools that make surveys more engaging for respondents. Zoho Survey allows for multiple follow-up questions, branching logic, and live interaction. Getfeedback provides a user-friendly interface, personalized surveys, and mobile-ready options. While both tools allow for surveys to be engaging, Getfeedback has limitations in its free version for follow-up reminders. Zoho Survey has limitations in its collaborative features and follow-up capabilities.