Comparison Summary
This comparison report of Zoho Survey vs. Help Scout is based on a specific set of business needs and context. The comparison uses 8187 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zoho Survey and Help Scout
Zoho Survey, Alchemer Enterprise Feedback Management Platform, SurveyLegend, etc., belong to a category of solutions that help Customer Feedback Management, whereas Help Scout, Freshservice, Kayako, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.
Help Scout focuses on Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.
"We are very pleased with the Survey product from Zoho. Simple to use with excellent support. " - Alun Rafique.
"The internal benchmarks of success we like to maintain are keeping our happiness score above 90 and our response time to under an hour. Help Scout makes it effortlessly easy to reference these metrics whenever we need them " - Chandler Perog
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Survey Software to experience the craft of survey creation.
Help Scout | Simple Customer Service Software and Education
Age
1996
Financials
PRIVATE
SERIES B
Business Need
Total Processes
(we found evidences for)
59
71
Total Goals
(we found evidences for)
11
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve efficiency
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Improve internal communications
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Launch new products
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Grow market share
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Improve brand engagement
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Improve digital and social presence
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Manage risk
- See 8 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Scale best practices
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Establish thought leadership
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Launch new products
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Improve consistency
- See 5 more
Top Channels
Channels Used
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e-mail
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chat
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phone calls
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website
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user generated content
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blogs
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mobile
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mobile app
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offline
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point of sale
-
social media
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video
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Slack
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newsletter
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promotions
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games
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omnichannel
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on premises
- See 15 more
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e-mail
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chat
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phone calls
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website
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user generated content
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blogs
-
mobile
-
mobile app
-
offline
-
point of sale
-
social media
-
video
-
Slack
-
newsletter
-
promotions
-
games
-
omnichannel
-
on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
