Overview: Zoho Survey and Listen360 Customer Engagement Platform as Customer Feedback Management Category solutions.
Zoho Survey is popular among businesses that require robust integration capabilities and extensive support options, making it ideal for large enterprises. It helps improve customer satisfaction and facilitates market research. Listen360 Customer Engagement Platform excels in security and privacy features, catering mainly to mid-sized organizations in the health and non-profit sectors, aiming to enhance customer interaction and operational efficiency.
Zoho Survey and Listen360 Customer Engagement Platform: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Zoho Survey focuses on collecting feedback, managing communications, and conducting market research. It engages conversationally with users and supports social media management. read more →
Listen360 excels in collecting feedback and managing sales documents. It enhances customer follow-up and aids in communication management. read more →
Business Goals
Zoho Survey assists in improving customer satisfaction, acquiring customers, and entering new markets. It's designed for businesses looking to increase efficiency and enhance employee experience. read more →
Listen360 aims to improve customer satisfaction and efficiency. It supports risk management and enhances digital presence, appealing to businesses wanting stronger customer relationships. read more →
Core Features
Key features of Zoho Survey include compliance, analytics, and integration. It offers smooth data import/export and custom reporting for in-depth insights. read more →
Listen360 boasts strong security and privacy features, along with analytics and integration. It enables easy data import/export and compliance is a priority. read more →
Vendor Support
Zoho Survey provides round-the-clock support via chat, email, and phone, catering to organizations needing immediate assistance. read more →
Listen360 offers robust 24/7 chat and email support, reflecting customer needs for continuous availability in complex environments. read more →
Segments and Industries
Zoho Survey caters primarily to large enterprises and IT services, with a significant presence in education and marketing sectors. read more →
Listen360 is tailored for mid-market and nonprofit sectors. It serves industries like health and real estate, focusing on customer engagement. read more →
Operational Alignment
Zoho Survey integrates across various channels such as social media and email, fitting into large-scale enterprise operations with ease. read more →
Listen360 smoothly fits into mid-market businesses, emphasizing phone and website engagement for efficient workflows. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
What solutions does Zoho Survey provide for Social Media Management?