Comparison Summary
This comparison report of Zoho Survey vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 5740 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zoho Survey and Medallia Agent Connect
Zoho Survey, Medallia Agent Connect, Alchemer Enterprise Feedback Management Platform, SurveyLegend, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.
Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
"We are very pleased with the Survey product from Zoho. Simple to use with excellent support. " - Alun Rafique.
"Stella Connect lets us deliver value to all key stakeholders. Our client can see how we’re performing throughout the day, our team leaders can manage our agents more effectively, and our agents are highly motivated through feedback and financial inc...entives. And, perhaps most important, all of this results in improved customer experience and delighted customers. " - Marta Rub
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Survey Software to experience the craft of survey creation.
Empower your customer service teams from anywhere
Age
1996
2001
Financials
PRIVATE
SERIES F
Business Need
Total Processes
(we found evidences for)
59
35
Total Goals
(we found evidences for)
11
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve efficiency
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Improve internal communications
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Launch new products
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Grow market share
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Improve brand engagement
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Improve digital and social presence
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Manage risk
- See 8 more
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
Top Channels
Channels Used
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phone calls
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promotions
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chat
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e-mail
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games
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website
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offline
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user generated content
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blogs
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on premises
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video
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point of sale
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coupons
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Slack
- See 11 more
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phone calls
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promotions
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chat
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e-mail
-
games
-
website
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offline
-
user generated content
-
blogs
-
on premises
-
video
-
point of sale
-
coupons
-
Slack
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
