Overview: Zoho Survey and QuestionPro Survey as Customer Feedback Management Category solutions.

Zoho Survey and QuestionPro Survey offer customer feedback solutions emphasizing different strengths. Zoho Survey excels in diverse communication capabilities and comprehensive integration options, ideal for enterprises across IT, education, and marketing sectors. In contrast, QuestionPro Survey focuses on measuring brand loyalty and customer experience, with robust analytics and AI-powered features suited for research and non-profit domains. Both provide strong vendor support, but Zoho leads with 24/7 support. Your choice may depend on the specific industry focus and the type of insights you seek to gather.

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

QuestionPro Survey: QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Zoho Survey and QuestionPro Survey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho Survey facilitates collecting feedback and market research, aligning with needs for engaging surveys and social media management. read more →

QuestionPro Survey supports feedback and net promoter score measurement, enhancing customer engagement and business intelligence gathering. read more →

Business Goals

Zoho Survey focuses on improving customer satisfaction, acquiring customers, and increasing sales, aligning with business expansion needs. read more →

QuestionPro Survey helps measure customer and brand experiences, aligning with objectives to assess loyalty and risk exposure. read more →

Core Features

Zoho Survey offers extensive integration and custom reports, ensuring data privacy and ease of migration for users. read more →

QuestionPro Survey provides advanced analytics and AI-powered features, focusing on data import and custom reporting. read more →

Vendor Support

Zoho Survey provides accessible 24/7 chat, email, and phone support, which is essential for large enterprises. read more →

QuestionPro Survey offers reliable 24/7 support and chat, reflecting customer preferences for continuous assistance. read more →

Segments and Industries

Zoho Survey is predominantly used by large enterprises and caters well to IT, education, and marketing sectors. read more →

QuestionPro Survey is favored by research and education segments, showing strong use in research and non-profit management sectors. read more →

Operational Alignment

Zoho Survey integrates well into enterprise workflows, supporting large-scale operations effectively. read more →

QuestionPro Survey is designed for diverse business applications, fitting into both corporate and non-profit workflows seamlessly. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Survey and QuestionPro Survey

How can Zoho Survey and QuestionPro Survey enhance your Collecting Feedback process?

Zoho Survey and QuestionPro Survey both help collect customer feedback. Zoho Survey focuses on providing feedback to companies about customer satisfaction, while QuestionPro Survey emphasizes creating surveys with various question types. Zoho Survey allows linking surveys to customer profiles in CRM, while QuestionPro Survey provides customizable survey links. Both tools have limitations. Zoho Survey's desktop application is difficult to create, and QuestionPro Survey can be expensive.

"...We are looking for customer feedback and it will be excellent to have that data available within Zoho CRM customer records...." Peer review by Wayne G, Director of Marketing

"...At Sightlines, we use QuestionPro for each of our clients, administering a standardized survey for their customers (college faculty & staff).It allows us to have standardized results that we can draw insights from...." Peer review by Forrest Ching, Consulting Analyst, Pointmarc

How can Zoho Survey and QuestionPro Survey enhance your Engaging Conversational Surveys process?

Zoho Survey and QuestionPro Survey both provide tools for engaging conversational surveys. Zoho Survey features branching and logic features, enabling follow-up questions and immediate responses. QuestionPro Survey offers user-friendly and mobile-adapting software, allowing for effective engagement with various audiences. Both tools emphasize tracking respondents and following up with nonrespondents to improve engagement.

"...We can design highly intuitive survey campaigns equipped with images and videos to engages our targeted audiences...." Peer review by Laura J., Program Manager - Client & Field Service Technology Lead, Financial Services

"...The ability to create surveys in a user-friendly and mobile-adapting software allows our team to engage college students effectively...." Peer review by Alicia Meyer, Resident Director, Southwest Baptist University

What solutions does Zoho Survey and QuestionPro Survey provide for Market Research?

Zoho Survey and Questionpro Survey are both used for market research. Both tools allow users to create surveys and collect data. However, Zoho Survey is praised for its user-friendliness and flexibility in constructing questions, while Questionpro Survey is known for its comprehensive tools and strong customer service. Questionpro Survey may be more suitable for large-scale projects while Zoho Survey may be more appropriate for small businesses or individuals who need a simpler solution. Zoho Survey may be less effective for conducting highly technical market research.

"...Mainly market studies...." Peer review by Industry Analyst / Tech Writer

"...QuestionPro has the breadth and depth of tools that a marketing researcher needs to do his job...." Testimonial by Nino Ninov, Director of Market Research & Analysis, Fairfield Language Technologies