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Zoho Survey vs Retently: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zoho Survey low Failure Risk for Retently low
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Comparison Summary

This comparison report of Zoho Survey vs. Retently is based on a specific set of business needs and context. The comparison uses 5596 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho Survey and Retently

Zoho Survey, Alchemer Enterprise Feedback Management Platform, SurveyLegend, etc., belong to a category of solutions that help Customer Feedback Management, whereas Retently, CSS Customer Experience Analytics, Ushur, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.

Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

"ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! " - Dr. Gregory Brock

"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. " - Pablo Hoffmann

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho Survey

Focus area

Zoho Survey is better than Retently for

Software Failure Risk

  • low

logo Retently

Focus area

Retently is better than Zoho Survey for

Software Failure Risk

  • low

About

Survey Software to experience the craft of survey creation.

Platform to Improve Customer Satisfaction with Net Promoter Score

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

59

30

Total Goals
(we found evidences for)

11

6

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (212)

Read Reviews (285)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (71)

measuring net promoter score

Read Reviews (4)

Read Reviews (91)

engagement management

Read Reviews (45)

Read Reviews (28)

engaging and following up

Read Reviews (35)

Read Reviews (23)

communication management

Read Reviews (43)

Read Reviews (18)

sending & publishing communications

Read Reviews (41)

Read Reviews (16)

social media management

Read Reviews (37)

Read Reviews (34)

social media analytics

Read Reviews (18)

Read Reviews (34)

scheduling post to social media

Read Reviews (7)

Read Reviews (0)

engaging on social media

Read Reviews (4)

Read Reviews (0)

managing social media account

Read Reviews (2)

Read Reviews (0)

market research

Read Reviews (23)

Read Reviews (0)

collaboration

Read Reviews (21)

Read Reviews (0)

sales document management

Read Reviews (11)

Read Reviews (0)

proposal & quote management

Read Reviews (5)

Read Reviews (0)

contract management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (9)

Read Reviews (1)

content management

Read Reviews (9)

Read Reviews (0)

content sharing

Read Reviews (9)

Read Reviews (0)

training & onboarding

Read Reviews (8)

Read Reviews (0)

products & pricelist management

Read Reviews (8)

Read Reviews (1)

campaign management

Read Reviews (6)

Read Reviews (3)

campaign analytics

Read Reviews (2)

Read Reviews (0)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (5)

Read Reviews (0)

personalized marketing

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (5)

Read Reviews (1)

workflow management

Read Reviews (5)

Read Reviews (13)

rating and review management

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (5)

creating contact list

Read Reviews (2)

Read Reviews (2)

sales call management

Read Reviews (3)

Read Reviews (0)

relationship management

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

social media marketing

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

loyalty management

Read Reviews (2)

Read Reviews (3)

identify target customers

Read Reviews (2)

Read Reviews (1)

performance management

Read Reviews (2)

Read Reviews (0)

referral management

Read Reviews (0)

Read Reviews (7)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting