Guiding you to choose between Zoho Survey vs. SmartSurvey: 2024

Comparison Summary

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Zoho Survey and SmartSurvey: Customer Satisfaction Data

Most deployed common Use Cases for Zoho Survey and SmartSurvey

How does Zoho Survey and SmartSurvey facilitate Collecting Feedback?

Zoho Survey and Smartsurvey are both tools for collecting feedback. Zoho Survey allows users to link surveys to customer profiles in a CRM. Smartsurvey offers a range of advanced question types, including Net Promoter Score questions. Both tools allow users to create surveys easily and collect feedback from customers.

"...the tool is super user friendly and it makes it easy for me to survey customers!..." Peer review by Anonymous Reviewer

"...Array of Question Types SmartSurvey offers a variety of question types, permitting you to choose from choice matrix, ranking, text box, and basic multiple choice questions, as well as from semantic differential, continuous sum, Net Promoter Score (NPS), and advanced Likert scale questions...." Peer review from Featured Customers

What benefits does Zoho Survey and SmartSurvey offer for Engaging Conversational Surveys?

Zoho Survey and Smartsurvey both allow for creating engaging surveys through features like branching logic, follow-up questions, and interactive elements. Zoho Survey excels in its ability to personalize surveys with images and videos, making them more appealing to audiences. Smartsurvey focuses on automation, enabling follow-up emails and reminders to increase survey participation. However, both tools have limitations as they lack the functionality to automatically extract data on a set schedule.

"...I've resolved the problem of finding a good employee engagement survey platform...." Peer review by Foo sing M

"...Increased number of responses which has helped increase employee engagement...." Peer review by Paula Lye, Health, Wellness and Fitness

What solutions does Zoho Survey and SmartSurvey provide for Communication Management?

Zoho Survey and Smartsurvey both allow users to easily create and publish surveys. Zoho Survey is more focused on simple surveys, while Smartsurvey offers a wider range of distribution options, including email, SMS, and social media. Smartsurvey also provides more advanced features for analyzing survey results.

"...Basic quick surveys are easy to develop and publish...." Peer review by Verified Reviewer, Marketing and Advertising, 1-10 employees, Marketing and Advertising

"...Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options...." Peer review by Paul Mulligan, Education

What solutions does Zoho Survey and SmartSurvey provide for Social Media Management?

Zoho Survey and Smartsurvey both allow users to share surveys on social media platforms. Zoho Survey provides reports with analytics, while Smartsurvey offers real-time reporting and data analysis tools. However, Zoho Survey's reporting features are not as user-friendly as Smartsurvey's.

"...The reports can be analyzed in order to tackle any kind of problem or to make further changes or amendments in the organization to improve team performances...." Peer review by Laura J., Program Manager - Client & Field Service Technology Lead, Financial Services

"...We can post shorter surveys on our social media accounts and conduct face-to-face research around our attractions with staff using a hand-held tablet...." Case Study Alton Towers

Why is Zoho Survey and SmartSurvey the best choice for Market Research?

Zoho Survey and Smartsurvey are both used for market research. Zoho Survey allows users to easily create surveys and collect data. Smartsurvey provides tools for comprehensive market research, including survey creation and analysis. Both tools emphasize the importance of sample size in research.

"...Mainly market studies...." Peer review by Industry Analyst / Tech Writer

"...Whether you re conducting market research, reviewing employee engagement or measuring customer satisfaction, our has advanced features to suit every need. ..." Customer Surveys