Overview: Zoho Survey and Sogolytics as Customer Feedback Management Category solutions.

Zoho Survey focuses on robust integration and customized reporting to cater to large enterprises and IT services. In contrast, Sogolytics emphasizes enhanced customer relationships and education sector engagement, featuring AI-powered insights and extensive training support. Both platforms excel in customer feedback management, but their distinct strengths align them with different industry and operational needs.

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Sogolytics: Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.

Zoho Survey and Sogolytics: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho Survey excels in collecting feedback, offering engaging conversational surveys, and managing communications. These capabilities are well-suited for businesses that need comprehensive data collection and engagement strategies. read more →

Sogolytics specializes in customer feedback management and engagement management. It's ideal for businesses focused on nurturing customer relationships. read more →

Business Goals

Zoho Survey supports goals like improving customer satisfaction and acquiring customers. These align with businesses aiming to bolster satisfaction and expand their market presence. read more →

Sogolytics helps enhance customer relationships and acquire customers. It is geared towards businesses that prioritize brand engagement and customer connection. read more →

Core Features

Zoho Survey stands out with powerful integration capabilities and custom reporting. These features are crucial for large enterprises needing detailed analytics and seamless data handling. read more →

Sogolytics offers AI-powered features and extensive analytics. Its features are well-suited for businesses seeking detailed insights and innovative tools. read more →

Vendor Support

Zoho Survey provides 24/7 support across various channels, catering to enterprises with complex needs and ensuring assistance is always available. read more →

Sogolytics offers comprehensive 24/7 support with additional training and onboarding. This support setup is beneficial for users needing hands-on guidance. read more →

User Segments and Industries

Zoho Survey is a fit for large enterprises and IT services. It supports industries needing robust reporting and integration. read more →

Sogolytics is extensively used in education and healthcare industries. It suits sectors that require strong engagement features. read more →

Operational Alignment

Zoho Survey integrates well into large-scale enterprise workflows, offering detailed reporting and data management tailored for complex operations. read more →

Sogolytics fits into operations that emphasize engagement and customer relationship management, aligning with educational and healthcare settings. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Survey and Sogolytics

What Are the key features of Zoho Survey and Sogolytics for Collecting Feedback?

Zoho Survey and Sogolytics both collect customer feedback. Zoho Survey is known for its user-friendly interface and ability to link surveys to customer profiles in a CRM system. Sogolytics specializes in measuring customer experience metrics, such as Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score. Sogolytics also allows for employee feedback surveys.

"...I used Zoho Survey to send out surveys to my database of clients to gather feedback from them in order to make internal changes to better assist our clients...." Peer review by Jasmine S, Sales and Marketing Director - Ontario, Medical Devices

"...Great tool to create surveys for clients and office co-workers...." Peer review by Elle R., Sales Assistant, Marketing and Advertising

How efficiently Does Zoho Survey and Sogolytics manage your Engaging Conversational Surveys?

Zoho Survey and Sogolytics both offer engaging survey features that allow users to follow up with respondents and track their engagement. Zoho Survey enables personalized campaigns with images and videos, while Sogolytics focuses on real-time reporting and analytics. Both tools support employee engagement surveys, but Sogolytics provides more comprehensive reporting options. However, Zoho Survey lacks advanced user management features for group work and follow-up tasks.

"...I am looking to not only engage in real time but also send reports back to the individual...." Peer review by Terry W., Education

"...I can see if they received the survey, read it, when they completed it, or what they did with it, so I know how to follow up with them...." Peer review by Chrissy Morse, Real Estate Administrator, World Vision

How can Zoho Survey and Sogolytics optimize your Communication Management Workflow?

Zoho Survey and Sogolytics both allow users to easily design, publish, and analyze surveys. Zoho Survey offers a simple interface for creating basic surveys and publishing them to various social media platforms. Sogolytics, however, provides more advanced features, such as branching logic and data analysis capabilities. Sogolytics also offers better email delivery rates than some other survey platforms. Both tools have limitations; for example, Zoho Survey requires individual publishing to customers and Sogolytics lacks the ability to publish results through its app.

"...It is very easy to make and publish quick surveys...." Peer review by Anonymous Reviewer

"...I prefer this site for creating, editing, and publishing surveys to the service we previously used...." Peer review by Cindy Hellewell, Non-Profit Organization Management

How can Zoho Survey and Sogolytics optimize your Social Media Management Workflow?

Zoho Survey and Sogolytics both help manage social media interactions by allowing users to share surveys on social media platforms. Zoho Survey offers more survey question types, but Sogolytics provides more robust analytics and reporting options, which can be exported in various formats, including PowerPoint. Both tools enable users to track survey responses and gain insights from the data. However, Zoho Survey has limitations in its reporting and analytics features, making it difficult for new users to analyze data.

"...Ability to create basic survey questions, nice date picker calendatCan post to many social media platforms such as Facebook, LinkedIn, Google, and Twitter...." Peer review by Kyle J., Web Developer, Education