cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Zoho Survey vs Sprinklr Service: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zoho Survey low Failure Risk for Sprinklr Service medium
Know More

Comparison Summary

This comparison report of Zoho Survey vs. Sprinklr Service is based on a specific set of business needs and context. The comparison uses 4930 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho Survey and Sprinklr Service

Zoho Survey, Alchemer Enterprise Feedback Management Platform, SurveyLegend, etc., belong to a category of solutions that help Customer Feedback Management, whereas Sprinklr Service belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.

Sprinklr Service focuses on Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.

"We are very pleased with the Survey product from Zoho. Simple to use with excellent support. " - Alun Rafique.

"We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-t...ime, which is so powerful to engage the right people. These integrated aspects of the platform are what makes Sprinklr so appealing for us. " - Manolo Winkler

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho Survey

Focus area

Zoho Survey is better than Sprinklr Service for

Software Failure Risk

  • low

logo Sprinklr Service

Focus area

Software Failure Risk

  • medium

About

Survey Software to experience the craft of survey creation.

Leading digital-first, proactive customer service solution.

Age

1996

2009

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

59

35

Total Goals
(we found evidences for)

11

4

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (212)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (7)

measuring net promoter score

Read Reviews (4)

Read Reviews (0)

engagement management

Read Reviews (45)

Read Reviews (26)

engaging and following up

Read Reviews (35)

Read Reviews (13)

communication management

Read Reviews (43)

Read Reviews (8)

sending & publishing communications

Read Reviews (41)

Read Reviews (1)

social media management

Read Reviews (37)

Read Reviews (15)

social media analytics

Read Reviews (18)

Read Reviews (6)

scheduling post to social media

Read Reviews (7)

Read Reviews (1)

engaging on social media

Read Reviews (4)

Read Reviews (2)

managing social media account

Read Reviews (2)

Read Reviews (1)

market research

Read Reviews (23)

Read Reviews (0)

collaboration

Read Reviews (21)

Read Reviews (1)

sales document management

Read Reviews (11)

Read Reviews (1)

proposal & quote management

Read Reviews (5)

Read Reviews (0)

contract management

Read Reviews (2)

Read Reviews (1)

sales review & feedback

Read Reviews (9)

Read Reviews (0)

content management

Read Reviews (9)

Read Reviews (1)

content sharing

Read Reviews (9)

Read Reviews (0)

training & onboarding

Read Reviews (8)

Read Reviews (0)

products & pricelist management

Read Reviews (8)

Read Reviews (2)

campaign management

Read Reviews (6)

Read Reviews (0)

campaign analytics

Read Reviews (2)

Read Reviews (0)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (5)

Read Reviews (0)

personalized marketing

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (5)

Read Reviews (1)

workflow management

Read Reviews (5)

Read Reviews (1)

rating and review management

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (3)

creating contact list

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (0)

relationship management

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (2)

social media marketing

Read Reviews (2)

Read Reviews (2)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

identify target customers

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • social media

  • e-mail

  • games

  • Twitter

  • Instagram

  • Facebook

  • offline

  • chat

  • website

  • video

  • events

  • trade shows

  • promotions

  • See 10 more

  • social media

  • e-mail

  • games

  • Twitter

  • Instagram

  • Facebook

  • offline

  • chat

  • website

  • video

  • events

  • trade shows

  • promotions

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting