Overview: Zoho Survey and SurveyMonkey as Customer Feedback Management Category solutions.

Zoho Survey and SurveyMonkey both serve as robust solutions in the Customer Feedback Management category, but they cater to different scales and complexities of business needs. Zoho Survey supports a smaller scale with capabilities for diverse industries, focusing on seamless integration and compliance for large enterprises and education sectors. In contrast, SurveyMonkey provides advanced analytics and AI features, catering to high-volume data needs of enterprises across various sectors, emphasizing custom reporting and continuous support for mid to large scale businesses.

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

Zoho Survey and SurveyMonkey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho Survey helps users capture customer insights with features tailored for effective feedback collection and engaging surveys, with a focus on social media and communication management. read more →

SurveyMonkey facilitates vast feedback collection campaigns and market research, offering robust tools for conversational surveys and follow-up engagement tailored to high feedback volume. read more →

Business Goals

Zoho Survey is designed to improve customer satisfaction and drive efficiency within enterprises, aligning with goals such as revenue growth and entering new markets. read more →

SurveyMonkey enables companies to boost customer satisfaction, refine product experiences, and establish thought leadership, aligning with strategic priorities in sales and employee engagement. read more →

Core Features

Zoho Survey offers features like custom reports, analytics, and seamless integration which supports firms in managing data-driven decisions with a focus on security. read more →

SurveyMonkey provides comprehensive features like AI-powered analytics and extensive data import/export capabilities, enabling businesses to leverage large-scale data analysis. read more →

Vendor Support

Zoho Survey provides around-the-clock support, with organizations preferring chat and email communications for streamlined troubleshooting. read more →

SurveyMonkey offers extensive 24/7 support across various channels, meeting customer expectations for flexible and timely issue resolution. read more →

Segments and Industries

Zoho Survey mainly serves large enterprises, with a unique reach in education and marketing sectors, providing tailored solutions for diverse operational needs. read more →

SurveyMonkey is predominantly used by a wide range of enterprise sizes, excelling in areas like education, IT, and marketing with scalable solutions. read more →

Operational Alignment

Zoho Survey’s design suits large operations with moderate complexity, leveraging its extensive integration capacity to fit varied industry requirements. read more →

SurveyMonkey aligns well with complex workflows in large enterprises, providing advanced analytic tools to suit diverse industry environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Survey and SurveyMonkey

What solutions does Zoho Survey and SurveyMonkey provide for Collecting Feedback?

Zoho Survey and Surveymonkey both enable businesses to gather feedback from customers and employees. Zoho Survey strongly integrates with its CRM system, allowing users to directly link surveys to customer profiles. Surveymonkey offers pre-formatted survey templates, making it easier to quickly create and deploy surveys. Both tools have limitations, such as Zoho Survey's lack of a desktop application and Surveymonkey's limited data analysis capabilities.

"...I have realized that customer feedback is the best tool to increase revenue...." Peer review by Amber B., Design

"...I've been using it for over 10 years for nonprofits for feedback surveys and to collect impact data...." Peer review by User

What Are the key features of Zoho Survey and SurveyMonkey for Engaging Conversational Surveys?

Both Zoho Survey and SurveyMonkey offer engaging features for creating surveys. Zoho Survey emphasizes active follow-up campaigns through automated features, enabling users to engage with respondents in a personalized way. SurveyMonkey focuses on visually appealing interfaces and offers standard, customizable platforms for engaging participants. SurveyMonkey, however, has limitations with question formats and follow-up questions.

"...We can design highly intuitive survey campaigns equipped with images and videos to engages our targeted audiences...." Peer review by Laura J., Program Manager - Client & Field Service Technology Lead, Financial Services

"...Immediate feedback for speaking engagements and webinars has helped us hone the topics we offer for Industry speaking engagements...." Peer review by Warren D, Director of Channel Marketing, Real Estate

How can Zoho Survey and SurveyMonkey enhance your Communication Management process?

Zoho Survey and Surveymonkey both facilitate the creation and distribution of surveys. Zoho Survey emphasizes ease of use for basic surveys and quick publishing to various social media platforms. Surveymonkey focuses on sending surveys via email and social media with a more intuitive interface. Both tools, however, face limitations in automating the publishing process and communicating with customers.

"...I can add up to 25 questions per form, make analysis and graphs of the information collected in the surveys, I can add email addresses and send my surveys, I have two hundred templates of forms, having this great variety to choose the one that best suits the interests of our foundation..." Peer review by Adriana Mercedes C, Relaciones Públicas

"...It works really well for us when we send out mass emails to our clients...." Peer review by Elnaz G., Director , Telecommunications

How can Zoho Survey and SurveyMonkey optimize your Market Research Workflow?

Both Zoho Survey and SurveyMonkey are useful for conducting market research. Zoho Survey is lauded for its flexibility in constructing survey questions and its usefulness in understanding customer needs. SurveyMonkey is recognized for its wide range of applications, including customer satisfaction, employee engagement, and market research. However, both tools have limitations, as SurveyMonkey charges additional fees for advanced features.

"...We needed market research fast, and the level of detail needed required that we ask specific questions and get responses from dozens of respondents very quickly...." Peer review by Sean P., Marketing and Advertising

"...Best for internal (empoyees surveys) and external use (new customers responses / promotions / awareness / ratings /conversion / marketing and scientific researches)...." Peer review by Andrew S, Freelance Web Developer, Computer Software