Guiding you to choose between Zoho Survey vs. SurveyMonkey: 2024

Comparison Summary

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

Zoho Survey and SurveyMonkey: Customer Satisfaction Data

Most deployed common Use Cases for Zoho Survey and SurveyMonkey

What Are the key features of Zoho Survey and SurveyMonkey for Collecting Feedback?

Zoho Survey and Surveymonkey both enable businesses to gather feedback from customers and employees. Zoho Survey strongly integrates with its CRM system, allowing users to directly link surveys to customer profiles. Surveymonkey offers pre-formatted survey templates, making it easier to quickly create and deploy surveys. Both tools have limitations, such as Zoho Survey's lack of a desktop application and Surveymonkey's limited data analysis capabilities.

"...Covers all the common question types - freeform, multiple choice with single and multiple answer options, sliding scale, likert, net promoter, etc...." Peer review by Colin M., Consultant, Information Technology and Services

"...I've used this platform to send out surveys to get feedback for dates and activities for a large group...." Peer review by Alyssa F, Project Finance Manager, Pharmaceuticals

What Are the key features of Zoho Survey and SurveyMonkey for Engaging Conversational Surveys?

Both Zoho Survey and SurveyMonkey offer engaging features for creating surveys. Zoho Survey emphasizes active follow-up campaigns through automated features, enabling users to engage with respondents in a personalized way. SurveyMonkey focuses on visually appealing interfaces and offers standard, customizable platforms for engaging participants. SurveyMonkey, however, has limitations with question formats and follow-up questions.

"...I've resolved the problem of finding a good employee engagement survey platform...." Peer review by Foo sing M

"...I especially was appealed by the engagement surveys and find it ideal to use software for research purposes. ...." Peer review by Ayesha A., Substitute Teacher, Education

How can Zoho Survey and SurveyMonkey optimize your Communication Management Workflow?

Zoho Survey and Surveymonkey both facilitate the creation and distribution of surveys. Zoho Survey emphasizes ease of use for basic surveys and quick publishing to various social media platforms. Surveymonkey focuses on sending surveys via email and social media with a more intuitive interface. Both tools, however, face limitations in automating the publishing process and communicating with customers.

"...Is a very complete platform, its acquisition prices are competitive to those of other platforms, offers solutions to companies and people in terms of creating surveys, and can reach even more people by being able to send them by email and upload them to the cloud...." Peer review by ferd p, Community Manager , Real Estate

"...We're able to create a simple form then send out via email, mobile, chat, web, or social media...." Peer review by Ryan E, Marketing Manager

How can Zoho Survey and SurveyMonkey optimize your Market Research Workflow?

Both Zoho Survey and SurveyMonkey are useful for conducting market research. Zoho Survey is lauded for its flexibility in constructing survey questions and its usefulness in understanding customer needs. SurveyMonkey is recognized for its wide range of applications, including customer satisfaction, employee engagement, and market research. However, both tools have limitations, as SurveyMonkey charges additional fees for advanced features.

"...Customer satisfaction and other market research..." Peer review by Justin B., Non-Profit Organization Management

"...Market research is always easier when using survey monkey, there's always a lot we can do with it...." Peer review by Loyce N., Retention Team Leader, Telecommunications

How efficiently Does Zoho Survey and SurveyMonkey manage your Social Media Management?

Both Zoho Survey and Surveymonkey enable users to share surveys on social media platforms. Zoho Survey offers more question types for engaging clients, while Surveymonkey provides features for internal use. Zoho Survey users find its reporting features not user-friendly and lack clear definitions. Surveymonkey's reporting and analytics are also criticized for limitations.

"...the creation of the surveys through Zoho survey are very easy to create, it has more than 25 types of questions so that the client interacts and is not always the same type of survey It is easy to share on social networks or emails and once they begin to answer the sent surveys I can conclude the answers and make decisions about the data that generates me I can invite migos to help edit the accounts and help me know if something went wrong before sending the survey...." Peer review by Dylan C, CMO, Internet

"...I liked being able to integrate the survey into a MailChimp email to our subscribers AND share on our social media channels...." Peer review by Amy L., Administrative Director, Non-Profit Organization Management