cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Zoho Survey vs SurveySparrow NPS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zoho Survey low Failure Risk for SurveySparrow NPS low
Know More

Comparison Summary

This comparison report of Zoho Survey vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 7931 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho Survey and SurveySparrow NPS

Zoho Survey, SurveySparrow NPS, Alchemer Enterprise Feedback Management Platform, SurveyLegend, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

"We are very pleased with the Survey product from Zoho. Simple to use with excellent support. " - Alun Rafique.

"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way. " - Jaakko Jalkanen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho Survey

Focus area

Zoho Survey is better than SurveySparrow NPS for

Software Failure Risk

  • low

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than Zoho Survey for

Software Failure Risk

  • low

About

Survey Software to experience the craft of survey creation.

Survey Platform that turn customers into Promoters.

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

59

56

Total Goals
(we found evidences for)

11

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (212)

Read Reviews (264)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (20)

measuring net promoter score

Read Reviews (4)

Read Reviews (86)

engagement management

Read Reviews (45)

Read Reviews (195)

engaging and following up

Read Reviews (35)

Read Reviews (148)

communication management

Read Reviews (43)

Read Reviews (22)

sending & publishing communications

Read Reviews (41)

Read Reviews (21)

social media management

Read Reviews (37)

Read Reviews (26)

social media analytics

Read Reviews (18)

Read Reviews (13)

scheduling post to social media

Read Reviews (7)

Read Reviews (8)

engaging on social media

Read Reviews (4)

Read Reviews (2)

managing social media account

Read Reviews (2)

Read Reviews (0)

market research

Read Reviews (23)

Read Reviews (36)

collaboration

Read Reviews (21)

Read Reviews (4)

sales document management

Read Reviews (11)

Read Reviews (3)

proposal & quote management

Read Reviews (5)

Read Reviews (2)

contract management

Read Reviews (2)

Read Reviews (1)

sales review & feedback

Read Reviews (9)

Read Reviews (2)

content management

Read Reviews (9)

Read Reviews (1)

content sharing

Read Reviews (9)

Read Reviews (1)

training & onboarding

Read Reviews (8)

Read Reviews (12)

products & pricelist management

Read Reviews (8)

Read Reviews (0)

campaign management

Read Reviews (6)

Read Reviews (3)

campaign analytics

Read Reviews (2)

Read Reviews (0)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (5)

Read Reviews (2)

personalized marketing

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (5)

Read Reviews (26)

workflow management

Read Reviews (5)

Read Reviews (25)

rating and review management

Read Reviews (4)

Read Reviews (3)

contact list management

Read Reviews (4)

Read Reviews (9)

creating contact list

Read Reviews (2)

Read Reviews (2)

sales call management

Read Reviews (3)

Read Reviews (0)

relationship management

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (13)

social media marketing

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (7)

loyalty management

Read Reviews (2)

Read Reviews (2)

identify target customers

Read Reviews (2)

Read Reviews (1)

performance management

Read Reviews (2)

Read Reviews (5)

sales incentive management

Read Reviews (0)

Read Reviews (4)

lifetime value management

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • See 8 more

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting