Overview: Zoho Survey and Survicate as Customer Feedback Management Category solutions.

Zoho Survey and Survicate are both powerful customer feedback management tools. Zoho Survey excels in engaging conversational surveys and social media management and suits large enterprises due to its comprehensive integration and custom reporting. Conversely, Survicate focuses more on collecting feedback and measuring net promoter scores, popular among internet-based and computer software industries. Both offer strong analytics and 24/7 support, though Survicate leads in email and website integration. Zoho targets larger user segments, while Survicate is more varied in industry reach.

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Zoho Survey and Survicate: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho Survey facilitates collecting customer feedback, communication management, and engaging conversational surveys. It plays a critical role in social media management and following up on customer interactions. read more →

Survicate shines in feedback collection and measuring net promoter score. It provides capabilities in engaging surveys, lead generation, and helpdesk management. read more →

Business Goals

Zoho Survey aids in improving customer satisfaction, acquiring new customers, and boosting sales. It also supports entering new markets and enhancing employee experience. read more →

Survicate helps increase customer satisfaction and acquire customers. It improves return on investment and customer lifetime value and boosts sales. read more →

Core Features

Zoho Survey’s standout features include extensive analytics, custom reporting, and robust integration options. It also ensures seamless data import/export with a focus on compliance and security. read more →

Survicate offers advanced analytics and easy integration. Its AI-powered features, custom reporting, and compliance enhance user experience, making migration easy. read more →

Vendor Support

Zoho Survey provides 24/7 support along with chat, email, and phone support, catering to varied customer needs. read more →

Survicate delivers 24/7 support with a focus on email, chat, and phone support, reflecting its commitment to assistive customer service. read more →

Segments and Industries

Zoho Survey is predominantly used by large enterprises and catering to IT, education, and marketing industries. read more →

Survicate finds its largest user base in the internet and computer software industries. It serves diverse market segments from small to enterprise scale. read more →

Operational Alignment

Zoho Survey integrates well into workflows of large organizations, aligning with complex operational needs and ensuring cohesive social media and marketing strategies. read more →

Survicate fits seamlessly into internet-based operations and software environments, offering adaptability to a range of operational sizes. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Survey and Survicate

What makes Zoho Survey and Survicate ideal for Collecting Feedback?

Zoho Survey and Survicate both allow users to create and send surveys to gather customer feedback. Zoho Survey provides a CRM integration, allowing users to link feedback directly to customer profiles. Survicate offers a wider range of survey types, including website widgets, email surveys, and questionnaires. Zoho Survey has limitations in its desktop application capability. Survicate has limitations in its user interface, which may make it difficult to navigate.

"...We are looking for customer feedback, review of webinars and trade show presentations...." Peer review by Jamie S, Marketing Director, Computer Software

"...This also boosted NPS score and response rates, as actual users finally got to voice their opinion...." Peer review by Tulio Monte Azul, Chief Technology Officer and Product Manager, Agendor

How can Zoho Survey and Survicate optimize your Engaging Conversational Surveys Workflow?

Zoho Survey and Survicate both offer engaging features for surveys. Zoho Survey focuses on engaging audiences with follow-up questions, interactive elements, and detailed analytics. Survicate emphasizes engagement with website visitors and uses pop-ups and calls to action to gather feedback. Survicate excels in gathering feedback quickly, while Zoho Survey is more suited for in-depth analysis and follow-up. Both tools have limitations, such as a lack of flexibility in following up on certain types of feedback.

"...There were several who wrote us with bad things but everything changed because zoho survey I realize how Immediate if a bad opinion arrived and is followed up to satisfy the customer...." Peer review by Arnold P, Commercial Director

"...With Survicate, you can ask follow-up questions and deliver calls to action based on past answers...." Peer review from Featured Customers

Why is Zoho Survey and Survicate the best choice for Communication Management?

Zoho Survey and Survicate both make it easy to publish surveys. Zoho Survey focuses on making the creation and publishing process straightforward, particularly for basic surveys. Survicate emphasizes communication management, offering tools to collect and analyze feedback and even publish articles based on the results.

"...You can send surveys and email campaigns with live web links across all social media from a phone or laptop platform that functions the same...." Peer review by Lisa Michelle A, Founder, Education