Overview: Zoho Survey and UserVoice as Customer Feedback Management Category solutions.

Zoho Survey and UserVoice both excel in customer feedback management, but cater to different user segments and needs. Zoho Survey is strong in analytics and data handling tools, appealing to larger enterprises seeking to enhance customer satisfaction and operational efficiency. UserVoice, with its focus on AI and international marketing, is well-suited for enterprises in software and internet sectors aiming to expand their market reach and improve employee experience.

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

Zoho Survey and UserVoice: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho Survey excels in collecting feedback and facilitating engaging conversational surveys, tailored for enterprises needing communication management and social media engagement. read more →

UserVoice focuses on collecting feedback with added strength in conversational surveys, emphasizing product and pricelist management to align with knowledge and international marketing needs. read more →

Business Goals

Zoho Survey aids in improving customer satisfaction and acquiring customers, often boosting efficiency and enhancing employee experience. read more →

UserVoice prioritizes improving customer satisfaction and entering new markets, supporting businesses looking to scale best practices. read more →

Core Features

Zoho Survey integrates robustly with extensive data import/export options, offering custom reporting, analytics, and strong compliance support. read more →

UserVoice stands out with AI-powered features, combined with custom reporting and analytics, though it offers fewer data export options. read more →

Vendor Support

Zoho Survey offers comprehensive 24/7 support through multiple channels like chat and phone, catering to enterprises at varying scales. read more →

UserVoice also provides 24/7 support but leans more on email and phone support, meeting the varied operational needs of firms. read more →

Segments and Industries

Zoho Survey serves large enterprises prominently, with a strong foothold in IT services and education. read more →

UserVoice targets computer software and internet industries, with a significant base in enterprise and marketing sectors. read more →

Operational Alignment

Zoho Survey fits seamlessly into enterprise operations with its breadth of tools for market research and data handling. read more →

UserVoice integrates well in software-focused workflows, leveraging its capabilities in feedback and knowledge management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Survey and UserVoice

How does Zoho Survey and UserVoice facilitate Collecting Feedback?

Zoho Survey and Uservoice both collect feedback from customers. Zoho Survey focuses on creating and sending surveys, while Uservoice focuses on managing feedback and prioritizing requests. Zoho Survey is easier to use for creating surveys, but Uservoice is better for managing feedback and making data-driven decisions. A limitation of both tools is that they are primarily cloud-based and may not be suitable for all organizations.

"...Zoho Survey manages the issue better than multiple applications from its industry...." Peer review by Meirielle M, Marketing/Designer gráfico

"...Then, when we decide to implement one, we use it to contact the "supporters" of an idea for customer research like surveys, usability studies or inviting them to the beta...." Peer review by Uhl A, Product Designer

What Are the key features of Zoho Survey and UserVoice for Engaging Conversational Surveys?

Zoho Survey and Uservoice both aim to engage users in surveys. Zoho Survey uses features such as branching logic, images, and videos to make surveys interactive and appealing, while Uservoice focuses on user feedback and engagement through a dedicated platform. Zoho Survey emphasizes follow-up interactions, allowing for targeted outreach and immediate responses, whereas Uservoice provides a framework for product management to engage with customer ideas and communicate updates. Both tools have limitations, such as needing continuous effort to follow up with users.

"...There were several who wrote us with bad things but everything changed because zoho survey I realize how Immediate if a bad opinion arrived and is followed up to satisfy the customer...." Peer review by Arnold P, Commercial Director

"...User engagement- UserVoice gives product managers a means to communicate with their most engaged users who submit ideas...." Peer review by Oren Shatken, Product Manager, Angie's List

Why is Zoho Survey and UserVoice the best choice for Communication Management?

Zoho Survey focuses on making it easy to create and publish surveys. It enables users to quickly design and share surveys across multiple social media platforms. Uservoice prioritizes communication and feedback collection within organizations. It facilitates email communication, provides a ticketing system, and allows for community engagement through idea sharing and feedback. Zoho Survey, however, lacks social media integration, requiring manual publishing.

"...We have surveys in development to publish in other departments and collect comments at different stages of our client's life cycle...." Peer review by Alexander I, A platform to exchange ideas with your clients