Zoho Survey vs. Zonka Feedback: Customer Feedback Management Solution Comparison 2025

Overview: Zoho Survey and Zonka Feedback as Customer Feedback Management Category solutions.

Zoho Survey and Zonka Feedback offer robust customer feedback management capabilities tailored to different business sizes and needs. Zoho Survey is well-suited for large enterprises, with a focus on comprehensive integrations and a strong analytics suite. Zonka Feedback excels in customer satisfaction measurement, serving industries like healthcare and retail, with strong email-based communication features. Each platform offers distinct support channels to align with user preferences and operational requirements.

Zoho Survey and Zonka Feedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho Survey facilitates collecting feedback and conducting engaging conversational surveys. It supports communication management and social media tasks, aligning with large enterprises and extensive market research operations. read more →

Zonka Feedback excels in feedback collection and measuring customer satisfaction. Its capabilities extend to net promoter score analytics, crucial for businesses keen on detailed customer insights. read more →

Business Goals

Zoho Survey helps businesses improve customer satisfaction and acquire new customers. It also aims to increase sales and expand market presence, which resonates with enterprises aiming for growth. read more →

Zonka Feedback's primary focus is on improving customer satisfaction. It also supports acquiring customers and enhancing digital presence, pivotal for businesses prioritizing customer loyalty. read more →

Core Features

Zoho Survey offers strong integration capabilities, with custom reporting and data import/export features. Privacy and security are emphasized, making it adaptable for large-scale reporting needs. read more →

Zonka Feedback boasts comprehensive analytics, integration, and data import capabilities. Its custom reporting feature is valuable for businesses seeking in-depth insights. read more →

Vendor Support

Zoho Survey provides extensive 24/7 support, including chat, email, and phone channels. This aligns with the needs of large enterprises seeking reliable customer support. read more →

Zonka Feedback offers 24/7 support mainly through email and phone. This focuses on ensuring timely assistance for small to medium-sized businesses. read more →

Segments and Industries

Zoho Survey serves a wide array of industries, with a strong presence in IT and education, mainly servicing large enterprises and mid-market segments. read more →

Zonka Feedback is popular in healthcare and retail industries. It primarily caters to smaller enterprises, highlighting its adaptability for these niches. read more →

Operational Alignment

Zoho Survey integrates seamlessly into large-scale operational workflows with its comprehensive data management and analytics capabilities, ideal for structured environments. read more →

Zonka Feedback fits well into smaller and medium-sized operational workflows. It is designed for businesses that need detailed, yet straightforward, customer feedback analytics. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Survey and Zonka Feedback

Why is Zoho Survey and Zonka Feedback the best choice for Collecting Feedback?

Both Zoho Survey and Zonka Feedback enable businesses to collect feedback from customers. Zoho Survey emphasizes ease of use and direct integration with customer relationship management systems. Zonka Feedback focuses on comprehensive reporting, including Net Promoter Score and Customer Effort Score, and offers multiple feedback channels, such as SMS and tablets.

"...I can access to create customer satisfaction surveys on how they think about the service offered, this helps us to know more about how they feel about the company...." Peer review by Jacob M, General Manager

"...Send mobile-responsive survey links to customers through SMS to share their experience and feedback. ..." Advanced Feedback Reporting Software

Why is Zoho Survey and Zonka Feedback the best choice for Engaging Conversational Surveys?

Zoho Survey and Zonka Feedback both allow for engaging conversational surveys through customizable designs and follow-up questions. Zoho Survey offers more comprehensive features for creating and managing surveys, including the ability to incorporate images, videos, and branching logic. Zonka Feedback focuses on customer feedback and provides features specifically designed for customer satisfaction surveys, like customer effort score and follow-up questions based on feedback.

"...Surgery employees for engagement wants Used this for work just a quick one time use was simple...." Peer review by Alina A., Food & Beverages

"...Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor...." Customer Feedback with NPS Surveys & Survey App

How does Zoho Survey and Zonka Feedback facilitate Communication Management?

Zoho Survey simplifies the creation and publishing of basic surveys. Users can easily develop and share surveys through various platforms like social media. Zonka Feedback emphasizes communication management by allowing users to automate email surveys based on specific events or triggers. This tool provides options for sending surveys via text message and tracking delivery rates.

"...Helps me manage social media interactions...." Peer review by User

"...Automate sending Email Surveys to customers after a chat is closed, a ticket is solved or closed in your help desk...." Customer Effort Score Survey Software