Comparison Summary
This comparison report of Zonka Feedback vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 3352 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zonka Feedback and Intouch survey
Zonka Feedback, Intouch survey, Simplesat, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zonka Feedback covers Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.
Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.
"Zonka App has really really helped us a lot to improve our feedback collection and analysis system. " - Vinit R
"It can cost five times more to attract a new customer than it does to retain an existing one. " - Forbes
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Software & Survey App to collect feedback from customers and employees
Feedback Collection Software to collect customer feedback to drive improvements
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
43
23
Total Goals
(we found evidences for)
3
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve digital and social presence
-
Enhance customer relationships
-
Acquire customers
-
Scale best practices
-
Improve brand engagement
-
Increase average basket value
-
Improve efficiency
-
Build brand awareness
-
Improve digital and social presence
-
Improve ROI
-
Launch new products
- See 7 more
Top Channels
Channels Used
-
mobile
-
social media
-
phone calls
-
offline
-
on premises
-
promotions
-
point of sale
-
mobile app
- See 5 more
-
mobile
-
social media
-
phone calls
-
offline
-
on premises
-
promotions
-
point of sale
-
mobile app
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
