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Zonka Feedback vs Sense: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zonka Feedback low Failure Risk for Sense low
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Comparison Summary

This comparison report of Zonka Feedback vs. Sense is based on a specific set of business needs and context. The comparison uses 3647 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zonka Feedback and Sense

Zonka Feedback, Simplesat, Thematic, etc., belong to a category of solutions that help Customer Feedback Management, whereas Sense, Groupe.io, Qualtrics Employee Experience, etc., belong to a category of solutions that help Employee Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zonka Feedback covers Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Sense focuses on Engagement Management, Workflow Management with Text SMS, Customer Feedback Management with Offline, Social Media Management, etc.

"Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. " - Griswold Home Care

"We chose Sense, and frankly, for us it’s been a Godsend. We found that just using email wasn't providing us a high enough return, which was making the problem even worse. We thought that texting would be the answer. In fact, it has been, It’s tremen...dously improved our candidate engagement. " - Kip Wright

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zonka Feedback

Focus area

Zonka Feedback is better than Sense for

Software Failure Risk

  • low

logo Sense

Focus area

Software Failure Risk

  • low

About

Feedback Software & Survey App to collect feedback from customers and employees

Talent engagement and communication platform built for recruiting.

Age

2016

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

43

38

Total Goals
(we found evidences for)

3

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (705)

Read Reviews (16)

measuring customer satisfaction

Read Reviews (277)

Read Reviews (2)

measuring net promoter score

Read Reviews (136)

Read Reviews (11)

social media management

Read Reviews (68)

Read Reviews (12)

social media analytics

Read Reviews (65)

Read Reviews (10)

communication management

Read Reviews (48)

Read Reviews (14)

sending & publishing communications

Read Reviews (42)

Read Reviews (10)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (0)

engagement management

Read Reviews (40)

Read Reviews (106)

engaging and following up

Read Reviews (32)

Read Reviews (104)

workflow management

Read Reviews (39)

Read Reviews (26)

helpdesk management

Read Reviews (22)

Read Reviews (0)

sales document management

Read Reviews (19)

Read Reviews (6)

contact list management

Read Reviews (17)

Read Reviews (2)

loyalty management

Read Reviews (15)

Read Reviews (6)

customise loyalty program

Read Reviews (15)

Read Reviews (0)

rating and review management

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (3)

Read Reviews (0)

lifetime value management

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (8)

generation of new leads

Read Reviews (1)

Read Reviews (4)

sales incentive management

Read Reviews (0)

Read Reviews (4)

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Build brand awareness

  • Enhance customer relationships

  • Improve consistency

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • text SMS

  • mass media

  • phone calls

  • mobile

  • offline

  • video

  • on premises

  • mobile app

  • games

  • chat

  • user generated content

  • blogs

  • point of sale

  • omnichannel

  • events

  • trade shows

  • See 14 more

  • e-mail

  • text SMS

  • mass media

  • phone calls

  • mobile

  • offline

  • video

  • on premises

  • mobile app

  • games

  • chat

  • user generated content

  • blogs

  • point of sale

  • omnichannel

  • events

  • trade shows

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting