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Zonka Feedback vs ServiceGuru Kiosk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zonka Feedback low Failure Risk for ServiceGuru Kiosk medium
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Comparison Summary

This comparison report of Zonka Feedback vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 3027 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zonka Feedback and ServiceGuru Kiosk

Zonka Feedback, ServiceGuru Kiosk, Simplesat, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zonka Feedback covers Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.

"Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. " - Griswold Home Care

"Since we have implemented ServiceGuru it has helped drive the support staff (MA's and PSR's) to go above and beyond which has been great! Patients have liked giving their feedback and knowing their opinion matters to us. " - Karen C.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zonka Feedback

Focus area

Zonka Feedback is better than ServiceGuru Kiosk for

Software Failure Risk

  • low

logo ServiceGuru Kiosk

Focus area

Software Failure Risk

  • medium

About

Feedback Software & Survey App to collect feedback from customers and employees

Customer Service Review Tool to Collect and Measure Reviews at the Point of Service

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

43

12

Total Goals
(we found evidences for)

3

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (705)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (277)

Read Reviews (2)

measuring net promoter score

Read Reviews (136)

Read Reviews (0)

social media management

Read Reviews (68)

Read Reviews (0)

social media analytics

Read Reviews (65)

Read Reviews (0)

communication management

Read Reviews (48)

Read Reviews (0)

sending & publishing communications

Read Reviews (42)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (0)

engagement management

Read Reviews (40)

Read Reviews (0)

engaging and following up

Read Reviews (32)

Read Reviews (0)

workflow management

Read Reviews (39)

Read Reviews (0)

helpdesk management

Read Reviews (22)

Read Reviews (3)

sales document management

Read Reviews (19)

Read Reviews (0)

contact list management

Read Reviews (17)

Read Reviews (2)

loyalty management

Read Reviews (15)

Read Reviews (1)

customise loyalty program

Read Reviews (15)

Read Reviews (1)

rating and review management

Read Reviews (8)

Read Reviews (28)

knowledge management

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (3)

Read Reviews (5)

lifetime value management

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (1)

Read Reviews (2)

campaign management

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

Top Channels

Channels Used

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting