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Zonka Feedback vs SurveyMethods: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zonka Feedback vs. SurveyMethods is based on a specific set of business needs and context. The comparison uses 3740 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zonka Feedback and SurveyMethods

Zonka Feedback, SurveyMethods, Simplesat, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zonka Feedback covers Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

SurveyMethods focuses on Customer Feedback Management with Newsletter, Helpdesk Management with Phone Calls, Communication Management with E-Mail, Engagement Management, etc.

"Zonka App has really really helped us a lot to improve our feedback collection and analysis system. " - Vinit R

"The software is easy to use and covers a broad variety of survey options. Best of all is their customer support services – outstanding! " - Marcia Williams

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zonka Feedback

Focus area

Zonka Feedback is better than SurveyMethods for

Software Failure Risk

  • low

logo SurveyMethods

Focus area

Software Failure Risk

  • low

About

Feedback Software & Survey App to collect feedback from customers and employees

SurveyMethods | Online Survey Software | Data Analysis ...

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

43

33

Total Goals
(we found evidences for)

3

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

scheduling post to social media


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


workflow management


helpdesk management



sales document management


contact list management


loyalty management

customise loyalty program



rating and review management


knowledge management


sales review & feedback


lifetime value management



performance management


training & onboarding


products & pricelist management




create learning path


courses & assessment

create learning path


customer case management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Enhance customer relationships

  • Improve brand engagement

  • Build brand awareness

  • Increase sales & revenue

  • Acquire customers

  • See 5 more

Top Channels

Channels Used

  • newsletter

  • e-mail

  • social media

  • phone calls

  • website

  • Facebook

  • See 3 more
  • newsletter

  • e-mail

  • social media

  • phone calls

  • website

  • Facebook

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting