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Zonka Feedback vs Verbate: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zonka Feedback low Failure Risk for Verbate medium
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Comparison Summary

This comparison report of Zonka Feedback vs. Verbate is based on a specific set of business needs and context. The comparison uses 3015 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zonka Feedback and Verbate

Zonka Feedback, Verbate, Simplesat, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zonka Feedback covers Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Verbate focuses on Collecting Feedback with Video, Public Relations, Event Management with Text SMS, Engaging Conversational Surveys with Video, etc.

"Zonka App has really really helped us a lot to improve our feedback collection and analysis system. " - Vinit R

"Excellent user-friendly software with great support team. Futurescape took a punt with Verbate on a large project and it really paid off. We got some interesting and insightful footage that brought colour and fun to the final debrief. This worked es...pecially well as the topic was sensitive and yet, participants in the research could film from the comfort and privacy of their own home. We'll definitely use again when the opportunity comes up. " - Fleur Sligo

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zonka Feedback

Focus area

Zonka Feedback is better than Verbate for

Software Failure Risk

  • low

logo Verbate

Focus area

Software Failure Risk

  • medium

About

Feedback Software & Survey App to collect feedback from customers and employees

Video surveys for insightful answers to any question

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

43

11

Total Goals
(we found evidences for)

3

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (705)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (277)

Read Reviews (0)

measuring net promoter score

Read Reviews (136)

Read Reviews (0)

social media management

Read Reviews (68)

Read Reviews (0)

social media analytics

Read Reviews (65)

Read Reviews (0)

communication management

Read Reviews (48)

Read Reviews (0)

sending & publishing communications

Read Reviews (42)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (0)

engagement management

Read Reviews (40)

Read Reviews (2)

engaging and following up

Read Reviews (32)

Read Reviews (2)

workflow management

Read Reviews (39)

Read Reviews (0)

helpdesk management

Read Reviews (22)

Read Reviews (0)

sales document management

Read Reviews (19)

Read Reviews (0)

contact list management

Read Reviews (17)

Read Reviews (0)

loyalty management

Read Reviews (15)

Read Reviews (0)

customise loyalty program

Read Reviews (15)

Read Reviews (0)

rating and review management

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (3)

Read Reviews (1)

lifetime value management

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (0)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Acquire customers

Top Channels

Channels Used

  • video

  • text SMS

  • video

  • text SMS

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting