Overview: Zoom Rooms and Cisco Webex as Webinar and Conferencing Category solutions.

Zoom Rooms is tailored for large-scale enterprises, offering highly comprehensive collaboration and call management capabilities with robust features like AI integration and security. It supports diverse communication channels and extensive vendor support options, making it suitable for businesses needing scalable and secure solutions. Cisco Webex, catering more towards smaller to mid-market enterprises, focuses on streamlined collaboration and document management. Its straightforward feature set and strong 24/7 support reflect its alignment with businesses prioritizing effective internal communication and audience engagement.

Zoom Rooms: Zoom-rooms bring meeting spaces online with HD audio/video, wireless content sharing, and interactive whiteboarding. Any home, school, or office space can be converted into a modern collaboration hub.

Cisco Webex: Cisco-Webex offers industry-leading video conferencing, calling, and contact center solutions. Webex fuels hybrid work for businesses of all sizes.

Zoom Rooms and Cisco Webex: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoom Rooms excels in collaboration, conference call management, and content sharing, meeting the needs of dynamic, large-scale business environments. read more →

Cisco Webex maintains strong support for collaboration and conference call management, suiting smaller to mid-market businesses. read more →

Business Goals

Zoom Rooms supports goals like improving internal communications and attracting attendees, aligning well with large enterprise structures. read more →

Cisco Webex aids businesses in attracting attendees and enhancing customer relationships, appealing to smaller enterprises focused on growth. read more →

Core Features

Zoom Rooms boasts AI capabilities, extensive data import/export, and custom reporting, fitting the needs of complex, data-oriented environments. read more →

Cisco Webex offers security features and a simple integration process, favorable to smaller businesses needing efficient communication tools. read more →

Vendor Support

Zoom Rooms provides 24/7 support through multiple channels, catering to heavy operational demands. read more →

Cisco Webex offers standard vendor support including 24/7 options, appealing to users requiring ongoing assistance. read more →

Segments and Industries

Zoom Rooms is favored by large enterprises and tech industries, emphasizing its robust capabilities in extensive collaborations. read more →

Cisco Webex is popular with small to mid-market segments in IT services and software, indicating its adaptability to smaller scales. read more →

Operational Alignment

Zoom Rooms integrates smoothly into large operational frameworks, offering scalability and comprehensive management solutions. read more →

Cisco Webex fits well with operational workflows of smaller enterprises, focusing on effective communication and engagement. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Phone Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoom Rooms and Cisco Webex

How does Zoom Rooms and Cisco Webex facilitate Collaboration?

Zoom Rooms and Cisco Webex both offer screen sharing, chat, and video conferencing features for collaboration. Zoom Rooms allows recordings of meetings and has intuitive features for seamless transitions between presenters. Cisco Webex offers integrated audio and VOIP capabilities and allows for document, application, and desktop sharing. However, Zoom Rooms has been noted for having limitations with screen sharing intuitiveness, while Cisco Webex has been criticized for its complexity and video quality issues.

"...Zoom allows for recordings, screen sharing and multiple ways to call in or use your voice over the computer...." Peer review by Tiffany L, Client Success Manager , Hospital & Health Care

"...It was easy for our customers to join the call and share our screens with our customers...." Peer review by Kelly MacDonald, Information Technology and Services

How can Zoom Rooms and Cisco Webex optimize your Conference Call Management Workflow?

Zoom Rooms and Cisco Webex are similar in that they offer conference calls and video conferencing capabilities. Both allow users to schedule meetings and share screens. However, Zoom Rooms provides a more streamlined experience, while Cisco Webex offers greater flexibility and integration with other tools. One limitation of both is that they can be susceptible to poor signal strength, affecting call quality.

"...I really like the capability to add more than one person and presentations to a call or video conference...." Peer review by Brodrick (Brodie) R, Operations Coordinator

"...When the video technology isn't working, it is best just to use a conference call line...." Peer review by LeAnne Foster

What Are the key features of Zoom Rooms and Cisco Webex for Content Management?

Zoom Rooms and Cisco Webex both allow users to share content during meetings. Zoom Rooms excels in sharing content like links, documents, and recordings, while Cisco Webex focuses on sharing content in a secure and organized manner. However, both tools have limitations. Zoom Rooms occasionally encounters issues with links, while Cisco Webex may require significant bandwidth for sharing content.

"...I wouldn't use it for document sharing or places where a recorded video of a call is critical (like an interview or an important meeting)...." Peer review by Manager in Human Resources