Zoominfo InboxAI and Riva, An In-Depth Comparison 2024

Comparison Summary

Zoominfo InboxAI: Zoominfo InboxAI syncs sales teams' email inboxes directly to Salesforce, capturing and populating contact and activity data into the CRM. It enables insights on win/loss predictability and automates tasks to optimize sales cycles.

Riva: Riva unifies, governs, and distributes customer information, creating a trusted view of relationships. It integrates the revenue and communication stacks seamlessly for organizations.

Zoominfo InboxAI and Riva: Customer Satisfaction Data

Most deployed common Use Cases for Zoominfo InboxAI and Riva

What benefits does Zoominfo InboxAI and Riva offer for Engagement Management?

Zoominfo Inboxai and Riva both provide engagement management capabilities. Zoominfo Inboxai analyzes communication data to score customer relationships, while Riva focuses on syncing customer interactions from various sources into Salesforce. Both tools aim to improve customer engagement and sales performance. However, Zoominfo Inboxai provides more in-depth analysis of communication trends and recommends specific actions, while Riva prioritizes data harmonization and visibility across different communication channels.

"...As I mentioned, it has helped a ton as an account manager who has inherited accounts to better understand the history of communication and how a previous account manager has interacted with a client...." Peer review by Andy C., Client Success Manager, Internet

"...Bank Hapoalim s advisors are thrilled with Riva s ability to see the client data they need to move relationships forward and at just the right time making every customer interaction an encore...." Case Study The largest banks in the Middle East

How does Zoominfo InboxAI and Riva address your Collaboration Challenges?

Zoominfo Inboxai and Riva are both tools designed to enhance collaboration. Zoominfo Inboxai focuses on enabling collaboration between businesses by facilitating information sharing and management. Riva, on the other hand, emphasizes collaboration within organizations by integrating with CRM systems and streamlining internal communication.

"...Watch a Demo Share About The Company...." Case Study Appcues

"...The Riva team collaborated with our IT and CRM teams to ensure our implementation of Riva was smooth, completed on time, and with no issues...." Peer review by Steve Thompson, Director of Information Technology, AgReliant Genetics

What solutions does Zoominfo InboxAI and Riva provide for Communication Management?

Zoominfo Inboxai and Riva both help manage communication by tracking emails and meetings. Both integrate with Salesforce, allowing users to see communication details within the platform. However, Zoominfo Inboxai focuses on tracking email engagement and activity, while Riva emphasizes email tracking, calendar syncing, and contact integration. A limitation of Riva is that it may not always correctly link emails to the CRM.

"...The integration with SFDC makes it extremely easy to use, without leaving the platform you can see engagement like email send and meeting in SF.com...." Peer review by Administrator