CallFire Overview

CallFire offers virtual phone numbers, voice broadcasting, and auto dialer software. Businesses can grow using IVR, mass text messaging, and power dialing services.

Use Cases

Customers recommend Tracking & Monitoring Communications, Call Recording, Helpdesk Management, as the business use cases that they have been most satisfied with while using CallFire.

Other use cases:

  • Advertisement
  • Engagement Management
  • Sending & Publishing Communications
  • Contact List Management
  • Campaign Management
  • Generation Of New Leads
  • Telemarketing
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using CallFire.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Launch New Products
  • Scale Best Practices
See all business priorities See less business priorities

CallFire Use-Cases and Business Priorities: Customer Satisfaction Data

CallFire works with different mediums / channels such as Phone Calls. Text SMS. and Mass Media.

CallFire's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and CallFire support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also CallFire analytics capabilities include Analytics, and Custom Reports.

Reviews

"CallFire helped our organization amplify our volunteer leader resources in order to mobilize our volunteer base." - Prince George's County Young Democrats

CallFire, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CallFire

Top Industries

  • Retail
  • Construction
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallFire is popular in Retail, Construction, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on CallFire Use Cases

What solutions does CallFire provide for Tracking & Monitoring Communications?

Why is CallFire the best choice for Call Recording?

How efficiently Does CallFire manage your Helpdesk Management?

What makes CallFire ideal for Engagement Management?

12 buyers and buying teams have used Cuspera to assess how well CallFire solved their Other Demand Generation needs. Cuspera uses 1381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
CallFire testimonial

Prince George's County Young Democrats
CallFire helped our organization amplify our volunteer leader resources in order to mobilize our volunteer base. Testimonial By Prince George's County Young Democrats
CallFire testimonial

Darren Wigfield

Darren for Delegate
Phone banking is a good way to get together and spread the word about the campaign while building the team comradery. Testimonial By Darren Wigfield
CallFire testimonial

Mike Tipping

The Maine People’s Alliance
We are actively considering some of Callfire’s other services. Providing the best service is CallFire’s mission, and will be ready to meet MPA’s telephony needs. Testimonial By Mike Tipping
CUSTOMERS TESTIMONIALS
CallFire testimonial

Prince George's County Young Democrats
CallFire helped our organization amplify our volunteer leader resources in order to mobilize our volunteer base. Testimonial By Prince George's County Young Democrats
CallFire testimonial

Darren Wigfield

Darren for Delegate
Phone banking is a good way to get together and spread the word about the campaign while building the team comradery. Testimonial By Darren Wigfield
CallFire testimonial

Mike Tipping

The Maine People’s Alliance
We are actively considering some of Callfire’s other services. Providing the best service is CallFire’s mission, and will be ready to meet MPA’s telephony needs. Testimonial By Mike Tipping

Case Studies

Retail

CASE STUDY Dave the Shoe Guy

CallFire Voice Broadcast helped Dave the Shoe Guy reach 1,500 customers for a shoe sale. Dave used the platform to send automated calls, letting clients reserve shoes or opt out. During a Manolo Blah...nik promotion, Voice Broadcast drove 90% of sales at Neiman Marcus. The Oakbrook store saw the highest year-over-year growth among 33 locations. Dave continued using CallFire at a boutique store, achieving a $50,000 sales day even during a recession.

Read more →
Non-Profit Organization Management

CASE STUDY MoveOn.org

CallFire IVR helped MoveOn.org track campaign efforts of millions of political action volunteers. MoveOn.org needed a fast, scalable way to collect data from volunteers across all states. CallFire se...t up a custom IVR system in one week. Volunteers found reporting easier and less tedious than phone banks. MoveOn.org got faster, more accurate results and could adjust campaign strategy in real time. The solution was cost-effective and easy to use.

Read more →
Retail

CASE STUDY Bob's Stores

CallFire's Voice Broadcast helped Bob's Stores reach all employees fast during Hurricane Sandy. Before, staff had to call in for updates. With CallFire, Rita Bertone sent one message to over 200 peop...le in minutes. Nearly 100% of calls were answered. Employees were happy with the quick alerts. The solution is easy to use and cost-effective.

Read more →
Education

CASE STUDY Southern Wesleyan University

CallFire SMS Text Messaging helped Southern Wesleyan University meet emergency notification rules. The university needed a fast, easy way to reach all students and staff. CallFire let them send alert...s to thousands in minutes. Students could opt in or out with simple keywords. Joe Brockinton, VP of Student Life, saw a bump in subscribers after each alert. The system reached nearly 100% of students and kept everyone safe.

Read more →
Pharmaceuticals

CASE STUDY QuesGen Systems, Inc.

CallFire IVR helped QuesGen Systems collect medical research data in developing nations. QuesGen needed to gather and analyze large amounts of data quickly for OneWorld Health. They used CallFire's I...VR platform to create text-to-voice surveys. The system let participants answer questions by phone, making data collection fast and easy. Study coordinators got real-time results and could track outbreaks quickly. CallFire developers built the user interface in under two weeks, speeding up deployment.

Read more →
Education

CASE STUDY University of California, Irvine

CallFire Voice Broadcast helped University of California, Irvine invite alumni to their Homecoming festival. The team needed a low-cost way to reach many people. They sent a personalized voice messag...e to 40,000 alumni. Attendance at the event grew by nearly 1,000 people. The solution was cost-effective and easy to use.

Read more →

Video

Text and Voice Solutions for Business!

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Frequently Asked Questions(FAQ)

for CallFire

What is CallFire?

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. It specializes in helping local businesses grow and retain their revenue through proactive outreach and engagement.

CallFire main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API. It provides agents with all customer history and notes in one interface by integrating with CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting.

CallFire record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees. It provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes.

What is CallFire used for?

CallFire is a Other Demand Generation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Tracking & Monitoring Communications, Call Recording and Helpdesk Management .

What are the top features of CallFire?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of CallFire.

Who uses CallFire?

CallFire is used by Retail, Construction and Financial Services among other industries.

What are CallFire alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for CallFire.

Where is CallFire located?

CallFire is headquartered at 1410 2nd St., Suite 200, Santa Monica, CA 90401, US.
lightning

Peers used CallFire for tracking & monitoring communications and call recording

CallFire Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.75/5 ★

Read Reviews (34)
Custom Reports

4.54/5 ★

Read Reviews (78)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.75/5 ★

Read Reviews (34)
Custom Reports

4.54/5 ★

Read Reviews (78)

Software Failure Risk Guidance

?

for CallFire

Overall Risk Meter

Low Medium High

Top Failure Risks for CallFire

CallFire Inc. Profile

Company Name

CallFire Inc.

Company Website

https://www.callfire.com/

Year Founded

2004

HQ Location

1410 2nd St., Suite 200, Santa Monica, CA 90401, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES A