Home Conversation Intelligence CallRail CallRail Alternatives
CallRail: Reviews, Testimonials and Expert Opinions
(8779)CallRail | Tracking and analytics for phone calls and web forms
Top 37 CallRail Alternatives
Chorus by ZoomInfo
Conversation Intelligence Platform for Sales to drive team performance
Chorus by ZoomInfo is the leading Conversation Intelligence platform for sales teams (reps and managers both use Chorus). Organizations can unlock the insights that help your team close more ...
Chorus joins the online calls and records them. It uses AI to transcribe the calls and point out key moments for upsell, and cross-sell. It also allows you to search by keywords like pricing, competitor names, etc.
Salesken
AI Sales Assistant to Navigate Every Sales Conversation
Salesken is a Conversational Intelligence and Analytics for sales teams to sell better with enhanced pipeline visibility, and sales improvement in real-time. It helps to increase sales and revenue. ...
Salesken conquers every lead and attains the targets and leads a team of champions including features like knowing the pipeline based on the customer's spoken intent, diagnostics of what’s working in the playbook, and what’s not, and dashboards to measure sales reps and teams’ effectiveness.
Gong
Revenue Intelligence Platform to coach sales reps
Gong is a revenue intelligence platform that sales managers use to coach their sales reps. It gives sales managers direct visibility into sales conversations to help them get direct feedback on ...
Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.
Jiminny
A revenue intelligence platform and collaboration software for remote sales teams
Jiminny is the platform for all customer conversations using automation and AI to help sales team grow and develop. It is developed for the sales team of any company to reach their goals and grow. ...
It features easy coaching, team collaboration, enhanced productivity, better customer relationships and communication tools.
It provides communication tools like Video Conferencing, Dialer & SMS. It also features searchable library of sales activity, transcribing calls and specific search of moments in the call. It allows CRM integration, playlists creation, call coaching, ‘follow’ feature and sharing knowledge of the sales floor. It also allows to highlight important parts of a call with snip-it and share with team mates.
Firefiles.ai
A central place for all the voice conversations
Fireflies is an AI assistant for the meetings that make it easy to record, transcribe, and organize all the team’s meetings in one place. It transforms conversations into actions where the voice assistant and transcription tools are designed to automate the team’s workflow. ...
It helps with note-taking, easily shares recaps and transcripts, and also tunes in to what the customers, candidates and team are saying. It automates the workflows, simplify’s coaching by commenting on important calls, and reduces the need for repeat meetings increasing the speed of work.
Some of its features include capturing voice conversations anywhere needed, accurate transcription quality, smart search capabilities, integration with all the workflows and so on.
Wingman
Conversation intelligence for fast-growing sales teams
Wingman is a Conversational Platform that makes sales conversations smarter and better for sales and revenue teams. It helps fast-growing teams ramp up at light speed, exceed targets consistently, ...
It improves sales coaching with conversation intelligence, improves sales pipeline visibility, provides full visibility into the sales pipeline and helps the team to close deals with confidence. It also helps to analyze sales calls at scale, understand the voice of the customer and identify top winning tracks.
Wingman features include automatically record, transcribe and analyze every sales call, close deals faster with real-time sales coaching and cues, automatically analyze sales calls gaining the insights required to push the team to excellence, review the impact of call dynamics on deal closing and more.
CallJourney
AI Powered Conversation Analytics Solution
CallJourney is a Conversation Analytics Platform that helps to unlock every conversation and add the true voice of the customer into the enterprise data mix. It helps to improve customer service, drive compliance, and increase sales and marketing efforts. ...
CallJourney helps to harness the power of voice data and helps the organizations find answers to some of the biggest challenges by delivering insights that directly impact the customer experience, business performance, risk management, and compliance. It allows to translate every single conversation into clarity and understanding. It’s EVS API integrates with multiple applications and transfers the data smoothly and easily and streams the voice data output straight to the platform.
Its features include the highest accuracy, flexible plans, data pipeline, data redaction, secure and compliant, PCI data scrubbing, intuitive data visualization, and many more.
PhoneWagon
Call Tracking Software For Marketers To Track Metrics
PhoneWagon is a call tracking software that helps businesses improve their marketing strategy. It is suitable for freelancers and small businesses that are looking for an online call tracking solution; to understand their customer behavior, and monitor the progress of their marketing campaigns. ...
PhoneWagon helps businesses to track and measure every phone call, send text messages, define call routing rules, automate the call escalation process, record phone calls and more. It allows businesses to send automated text messages to their customers after every conversation or dropped call, ensuring that no possible leads are missed. Tracks the number of phone calls and corresponding lead conversion ratios through those campaigns.
PhoneWagon features include local and toll-free numbers, keyword-level tracking, real-time reporting call tracking, powerful integrations, advanced reporting, custom call flows, business text messaging, custom notifications, dynamic numbers, voicemail and more.
CallTrackingMetrics
All-in-One conversation platform for a better customer experience
CallTrackingMetrics is an all-in-one call tracking and contact center platform that provides call tracking tools and analysis to organizations. It helps to improve ROI and acquire customers. It ...
CallTrackingMetrics platform includes features like call tracking, call automation, analytics, unified communications, and many more.
Invoca Signal AI
The Enterprise-Ready Call Tracking Solution.
Invoca is an AI-powered call tracking and analytics platform that helps marketers get campaign attribution and actionable data from inbound phone calls. It helps to Improve ROI, Increase sales & revenue. ...
Invoca measures the true impact of digital marketing and helps to drive conversions up and down by integrating call and conversational analytics into the marketing platforms that matter most to business.
Invoca Signal AI gives advertisers an extraordinary view into discussion information from high-plan buyers, for example, buys made or advancement requests. Advertisers can rapidly increase new bits of knowledge from a huge number of discussions and make a move on them continuously to drive more income creating calls, support transformation rates, and improve the purchasing experience.
Signal AI analyzes previous calls and automatically groups conversations into topics based on similarities in speech patterns. It Identifies the call topics and outcomes to be tracked using a custom-generated predictive model. These conversions are automatically pushed to preferred marketing platforms, so one can optimize spend, create audiences, and drive revenue. The Predictive models are applied against live calls to detect conversation topics and outcomes in real-time.
(Invoca acquires Dialogtech)
Ringostat - Call Tracking
Ringostat is a call tracking and call analytics platform for business
Ringostat is a call tracking and call analytics platform for marketing and sales professionals. It helps to raise the effectiveness of sales and marketing and also helps to see sources of conversion and revenue by driving data to a single interface. ...
Ringostat includes call tracking, virtual PBX, browser user-friendly extension, callback widget and real-time analytics for the sales reps. The data from Ringostat can be transmitted to CRM, Google Analytics, Google Adwords, etc.
Ringostat call tracking substitutes phone numbers and determines where the callers are coming from. Call tracking is performed by different methods like In-static tracking, where a number is assigned to a certain visitor source and is suitable for offline advertising. The Dynamic call tracking displays different phone numbers for each site visitor. It’s often used to track online advertising. After the call, the data about an ad source and user’s behavior is transferred to the system. In the Combined call tracking both static and dynamic methods are used. It also provides detailed information on a limited number of traffic sources.
Marchex Call Analytics
AI-powered conversation intelligence for more effective sales and customer service
Marchex Call Analytics is an AI-powered intelligence for smarter marketing, sales, and customer service. It enables businesses to attribute phone calls to the media channel, block unwanted calls and get advanced conversation analytics. ...
Marchex Call Analytics analyzes data points across business conversations allowing to reduce errors from manual review and do things in seconds that previously would take hours, days, or even weeks. It utilizes these customer insights to make smarter decisions about digital marketing strategies, call handling best practices, mystery shopping and more.
Some of its features include Lost Opportunities, High Intent, Conversation Search, Sentiment Analysis, Agent Script Tracking, and Secure Redaction. It automatically identifies which callers are showing a propensity to buy and measures the economic impact. It identifies potential customer churn before it happens by analyzing conversations by caller sentiment. It ensures security with the automatic removal of credit card and social security numbers from call audio and transcripts.
CallView 360
Phone Call Tracking | Dial800
CallView 360 is a tracking and analytics software system that maximizes Dial800’s custom algorithms and analytical tools to track and record the effectiveness of incoming calls. It allows for making informed sales and marketing decisions. ...
CallView 360 is a call tracking service that provides a 360° view of call performance data, demographics, and analytics knows where leads originate, and monitors how they are being managed, and see the 360° view of the business. It tracks calls to their Source, tracks ROI on marketing efforts and call tracking is capable of recording calls. It provides invaluable insight to train employees, maximize skill sets and ensures that every customer call is successful.
CallView 360 features include making informed sales and marketing decisions, efficiently determine the ROI, effectively monitor which are generating more sales, use dashboards, insight to training employees, and more.
Convirza Call Tracking
Call Tracking Software, Metrics & Measurement ‚ Convirza
Convirza is a call tracking and marketing analytics software to maximize marketing and make phone calls work. It helps sales, marketing, and customer service analyze and act on calls to generate more revenue and improve customer experience. ...
Convirza’s call tracker precisely measures consumer actions and behavior on calls. Businesses and agencies use call tracking for marketing and business intelligence.
Tracking numbers are unique phone numbers linked to individual customer engagement points. Convirza has every type of tracking numbers including 800 numbers, toll free numbers, vanity numbers and local call tracking numbers. When everything is known about the phone calls its easy to optimize.
NinjaCat
Marketing Reports, Dashboards and Data Pipelines
NinjaCat is a reporting platform which provides the user with the capability to deliver PPC, SEO, social and call tracking reports to the user’s clients in one user friendly PDF or dashboard. It is designed for digital agencies, helps to convert and retain clients through report generation, campaign management, call tracking and budget monitoring. ...
NinjaCat platform provides tools for PPC reporting, budget monitoring, call tracking, campaign monitoring, SEO reporting, and more. With NinjaCat, digital marketing agencies can generate reports for clients by tracking their calls, monitoring their budgets, and managing their campaigns. Reports on metrics such as click performance, top ads, campaign performance, search trends, demographic data, and more can be automated and presented to clients in white label PDF or dashboard format. SEO progress can be presented to clients through SEO reports created using one of the in-built templates including analytics summaries, topic performance, account performance, or AdWords ad performance.
NinjaCat provides a call tracking tool in order to help agencies prove to clients that their marketing efforts are generating more phone leads. Budget monitoring is facilitated through a centralized budget dashboard which clearly displays all client’s budgets in one place, with color-coding and indicators for those close to overspending or on-target. NinjaCat integrates with call tracking providers including CallRail, CallTrackingMetrics, and Marchex, and through integrations with Google Analytics and AdWords calls can be automatically logged in all systems.
Mediahawk
Call tracking features for marketing attribution | Mediahawk
Mediahawk is an ultimate call tracking system - track calls from both online and offline advertising and easily integrate with CRMs, Google Analytics and AdWords. It helps to acquire customers and increase sales and revenue. ...
Mediahawk call tracking improves marketing ROI and sales conversions by showing a complete picture of attribution through PPC, email, social, print and other marketing campaigns also analyze the complete customer journey. It helps to track all phone calls, easily integration, transperant pricing and customer support and 100% marketing attribution and ROI.
Mediahawk features include detailed call reporting, attribute phone sales to source, keywords, campaigns and more, optimize ads and track calls back to the source keyword, Full integration with analytics and ads, CRMs and bid management platforms and plenty more.
Gong
Revenue Intelligence Platform to coach sales reps
Gong and CallRail offer distinct strengths within the conversation intelligence category. Gong excels in supporting comprehensive sales call management and advanced analytics, catering to larger enterprises and those in the tech industry. CallRail focuses on communication management and ROI improvement, appealing to marketing and advertising sectors. Each product provides targeted features and support options that align with their respective user segments and operational needs. ...
Chorus by ZoomInfo
Conversation Intelligence Platform for Sales to drive team performance
Chorus by ZoomInfo and CallRail both excel in the conversation intelligence space but cater to different operational needs. Chorus focuses on enhancing sales processes, providing robust features like integration and AI for enterprise clients. CallRail emphasizes communication tracking, making it ideal for marketing and advertising industries with advanced analytics and campaign management features. Support systems reflect user complexities, with Chorus offering more comprehensive support options suitable for diverse industries and larger teams. ...
Wingman
Conversation intelligence for fast-growing sales teams
CallRail and Wingman both cater to the conversation intelligence space but serve distinct operational needs. CallRail excels in sales call and communication management, with a strong focus on ROI improvement through advanced analytics and integration features. It appeals to larger enterprises and marketing industries. Wingman focuses on sales call management and coaching for better sales forecasting and engagement, with robust training and onboarding support. It finds its clientele among enterprises in the tech sector, emphasizing sales growth and internal communication. ...
Salesken
AI Sales Assistant to Navigate Every Sales Conversation
CallRail and Salesken both excel in the Conversation Intelligence space but cater to different needs. CallRail offers robust sales and communication management features like campaign management and advanced analytics, making it popular in marketing and advertising industries with large enterprises using it primarily through phone calls and websites. Salesken, while focusing on sales call management and coaching, emphasizes increasing sales efficiency and visibility, particularly in education and IT sectors, serving enterprises through phone and offline channels. ...
Jiminny
A revenue intelligence platform and collaboration software for remote sales teams
Jiminny focuses on coaching and call management, ideal for enterprises in software and IT services. CallRail excels in communication management and call analytics, serving large enterprises in marketing and advertising industries. Jiminny enhances sales through monitoring and internal communications. CallRail drives ROI with comprehensive tracking and real-time analytics. Jiminny's feature set includes data export and customization. CallRail supports ease of migration and extensive integration. Each product offers varied support to meet user needs across different operational scales. ...
Firefiles.ai
A central place for all the voice conversations
CallRail specializes in robust communication management and analytics, suiting large enterprises, especially in marketing. Firefiles.ai focuses on call transcription and collaboration, appealing to enterprises, notably in computer software. CallRail offers extensive customer acquisition and sales enhancement capabilities, while Firefiles.ai emphasizes improved visibility and efficiency. CallRail provides comprehensive support options, aligning with its broad operational scope, whereas Firefiles.ai's limited support reflects its focused feature set. ...
CallJourney
AI Powered Conversation Analytics Solution
CallRail and CallJourney deliver conversation intelligence with distinct focuses. CallRail primarily aids marketing and sales teams with capabilities like call management and analytics. It supports large enterprises across various industries, offering robust features and strong vendor support options. CallJourney, however, gears towards customer feedback management, enhancing brand engagement with limited usage in undefined segments. Both offer unique capabilities but cater to different business needs and scales. ...
Calabrio Call Recording
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...
Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.
Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
VoiceOps
AI coaching and training platform for call centers
VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time. ...
VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.
Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.
Allego Conversation Intelligence
Find where sellers win to scale up success and revenue.
Allego Conversation Intelligence is an AI-powered sales coaching software designed to help both sales representatives and sales managers improve performance and revenue. The tool records all the calls, supports playback, and transcriptions, and scores the performance against the best practices in the organization. ...
Backed with machine learning technology, the software offers coachable insight, coaching and personalized feedback, conversation analysis, and the ability to track progress. With individual and aggregated analysis of all the sales calls, the tool provides a comprehensive view of best practices that can be leveraged by all the sales reps across the floor.
The software uses machine learning and AI-based technology to unblock the business intelligence locked in conversations. It facilitates optimization and improvement in the ability of the sales rep to close deals by analyzing and gathering relevant insights from calls, demos and meetings.
Voyc
Speech Analytics QM Solution
Voyc is a Call center Software that monitors 100% of contact center interactions with speech analytics AI, identifies complaints and vulnerable customers and improves agent performance. It ensures all the customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate. ...
Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, as well as create operational capacity to focus on business improvements that drive positive customer outcomes. Promising quick implementation, ease-of-use, and bank-grade security, Voyc revolutionizes the quality assurance processes.
Some of its features include boost operational efficiency, optimizes the process of risk management to ensure fair customer outcomes while protecting reputation, improve customer experience, drive more sales, and so on.
Calabrio Analytics
Speech, Text, Desktop Analytics for Contact Center
Calabrio Analytics is an Advanced Omnichannel Analytics that uses AI to drive better and faster predictive models from customer interactions. It helps to scale best practices, improve efficiency, and increase sales and revenue. ...
Calabrio Analytics elevates the customer experience by identifying customer friction points by monitoring interaction trends, anticipate customer needs, and resolve issues faster by delivering more personalized interactions with predictive analytics tools. It connects advanced speech analytics and text analytics tools across every channel and drives consistent, omnichannel customer experiences.
Some of its features include transform structured and unstructured information into highly usable data and use it to drive better decision-making across the organization, discover opportunities to increase employee engagement, improve agent performance and enhance the customer experience, recognize the insights that can help increase revenue, optimize efficiency, improve customer satisfaction and validate compliance activity in the contact center and enable truly customer-centric business strategies.
enthu.ai
Conversation intelligence platform Voice AI capabilities for sales teams & contact centers
Enthu.ai is a conversation intelligence software that helps to improve contact center performance without listening to even a single call. It helps to drive meaningful intelligence from customer conversations for the team to perform better. It increases conversion rate and QA efficiency, improvement in CSAT, and faster agent onboarding. ...
Enthu.ai captures insights from each customer interaction, identifies the KPIs and behaviors, defines custom scripts, keywords, instances and moments, and equips managers to identify what drives better-calling performance. It helps businesses to improve contact center performance and agent performance with call analytics. Moreover, it enables to improve teams sales skills, manage contact center compliances, and train and coach calling teams.
Some of its features include top-rated accuracy, 100% coverage, detailed call review, agent wise analysis, custom call moments, custom teams management, PII redaction, IP whitelisting, speaker labels, and more.
Callminer Eureka Redact
Sensitive Data & Call Redaction Software | CallMiner
Callminer Eureka Redact is a cloud-based compliance solution that applies machine learning and human-curated algorithms to identify and remove sensitive numerical PCI, PI, and for some GDPR elements from call transcripts and audio recordings. It helps to enhance customer relationships and improve ROI. ...
Eureka Redact provides the ability to safely store and share audio and transcription data for agent coaching, customer experience analysis, and compliance by eliminating credit card data, social security numbers, and more from voice and multichannel interactions. It ensures regulatory compliance, reduce legal exposure and risk, and encourages secure sharing.
Some of its features include curated redaction algorithms to identify and remove sensitive PCI/ PII numeric data, supports exclusion of non-sensitive number data, certified compliance for PCI DSS 3.0 with benefits for other privacy guidelines, multi-lingual, and ensures the ability to adapt to changing needs.
Callminer Eureka Alert
Speech Analytics Alerts for Real-Time Coaching
Callminer Eureka Alert is a Contact Center Software that provides AI-driven, real-time speech analytics for monitoring, alerting and redacting live calls for keywords, phrases and acoustics. It improves accuracy and speed to insight. ...
Callminer Eureka Alert delivers real-time direction to contact center agents and supervisors with an eye on driving specific outcomes during a call or alerting management to issues. It leverages the Eureka platform’s data processing engine and is an API-based module that can integrate with existing agent desktops, CRM platforms, and other live monitoring applications. It also monitors the full stream of transcription and uses contextual memory to evaluate the progression of the call based on user-defined trigger events.
Key features include advanced natural language processing (NLP) and machine learning techniques are combined with highly accurate large vocabulary speech recognition (LVCSR) technology used to transform source audio streams into human-readable full-text transcripts in real-time, real-time monitoring technology scans the live stream of audio transcriptions to rapidly identify events, Numeric-based PCI/PII data such as credit card numbers are identified in audio streams as they are being transcribed and are securely redacted both from the text transcripts and source audio files, and more.
ABSTRAKT
Real-Time Conversational Intelligence, Improving Call Outcomes
ABSTRAKT is a Conversational Intelligence that helps to increase first call resolution and decrease handle time. It is a real-time alternative to reactive call recording analytics and works alongside any video conferencing or dialing/VoIP provider without any integrations. It maximizes workspace as needed and also helps reps and agents to switch between systems with zero interruptions. ...
It’s a Natural Language Processing and Automated Speech Recognition delivering real-time Conversation Coaching. It finds answers to key questions and quickly identifies how prospects responded, identifies what is missed, without having to read the whole transcript or listen to the call, select specific frameworks reps deployed by use case, monitor progress over time, and many more.
